Cluster Manager

You will be responsible for overseeing the operations of client cafeterias in the Pune cluster. This includes ensuring compliance with GoKhana SOPs, monitoring service quality and food safety standards, managing inventory and billing systems, and integrating digital platforms. As the primary point of contact for clients, you will conduct regular reviews and feedback meetings, and resolve client escalations professionally. You will coordinate with food vendors to ensure timely service and delivery, monitor vendor performance, and manage on-ground staff, including supervisors and field executives. Additionally, you will be responsible for financial management, including monitoring P&L for each location, tracking daily sales and costs, and driving initiatives to increase revenue and reduce operational costs. In terms of reporting and analytics, you will generate operational, financial, and customer satisfaction reports, analyze trends, and provide insights for strategic planning. The ideal candidate should have a Graduate/MBA degree in Hospitality, Business Administration, or a relevant field, with a minimum of 5-8 years of experience in operations management, preferably in hospitality, F&B, or facility management sectors. Key skills required for this role include strong leadership and team management skills, excellent client handling and communication skills, an analytical mindset with proficiency in reporting tools, and familiarity with digital platforms and dashboards. You should be willing to travel frequently within the Pune region, work in a fast-paced environment, and have a passion for food, technology, and customer service excellence.,