Cluster Head - Business Delivery

Indiamart Intermesh Limited

3 - 8 years

3 - 8 Lacs

Noida Uttar Pradesh India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Advertising Sales automotive sales Channel Account Management Multi-channel Retail acquisition sales Branch Management big ticket sales channel engagement B2b Sales Outbound Marketing Branch Handling client attraction Direct Sales Business-to-Business (B2B)

Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities:

Client Experience:
Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
Revenue Ownership:
Take charge of the Profit & Loss (P&L) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase upsells.
Team Development:
Build and nurture highly motivated teams, fostering an environment of growth and excellence.
Feedback Gathering:
Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.
Innovative Solutions:
Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.

Candidate Attributes:

Team Leadership:
Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence.
Decision-making:
Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges.
Communication:
Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals.
Multitasking:
Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.

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