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Cluster Head

ACME SERVICES PRIVATE LIMITED

15 - 17 years

12 - 16 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

swot analysis sales channel partners sales planning crm bd customer service customer complaints sales strategy business development corporate sales lead management marketing sales management channel partner management relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sales Planning and Strategy:

Creates and recommends a sales strategy for achievement of assigned sales targets e.g launch plan for new project, achieving QuarterlyYearly Targets, etc.
Assigns sales targets to team
Tracks the Sales Inventory (through Far vision )
Interacts with customers for sales closure and final negotiations
Establishes relationship and tie ups with banks for loan disbursement , interest rates and leads

Market Research:

Identifies external agencies to conduct market research for a prospective deal, assess market potential
Reviews survey methodology
Coordinates with external MR agency to conduct
Macro level market research, SWOT analysis, prevailing prices, competition projects
Micro level research covering consumer study, consumer profiling , focus group discussions
Validates research reports given by BD and provides regional inputs

Channel Partner Network corporate sales set up and management:

Defines process and guidelines for creation and management of channel partner corporate sales
Shortlists potential channel partner according to company criteria
Communicates company terms and conditions
Monitors channel partners for lead generation and conversion
Supports Channel Partners for post sales customer service

Lead Generation

Plans with team members to generate and manage leads
Monitors lead assignment, categorization and lead management as per guidelines
Ensures updating of leads database on Google docs

Customer Relationship Management

Addresses escalated customer related issues - complains, queries
Forwards customer complaints to relevant functions and follow up for resolution

Process Improvement & Adherence

Identifies processes/procedures in own work area that need improvement
Recommends process improvement ideas to streamline efficiency/costs/productivity
Undertakes process improvement activities in own work area
Complies with company defined guidelines and processes
Adheres to project timelines

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