Cluster Head

About the Role

Cluster Growth Head

Key Responsibilities:

Business Leadership & Strategy

• Lead a

  young and ambitious city team

  across multiple states to deliver best-in-class food delivery operations.
• Own the

  P&L for the region

  , driving revenue growth while optimizing costs and operational efficiencies.
• Deeply understand city-level nuances across

  consumer, partner, and delivery executive

  ecosystems; craft localized strategies for sustainable growth.
• Define and deliver

  annual and quarterly goals

  on growth, market share, and key metrics through careful planning, alignment, and review mechanisms

Operational Excellence

• Develop and execute

  scalable playbooks

  for expansion, process improvement, and service quality.
• Drive

  Order Growth, GMV, AOV, Revenue, CX, and NPS

  by identifying and executing input levers across the funnel.
• Collaborate closely with

  central planning and product teams

  on GTM strategy, pilot initiatives, and large-scale rollouts.
• Focus on

  recently launched restaurant partners

  , ensuring visibility parity, quality of service, and NPS improvements.

Stakeholder & Partner Management

• Build strong relationships with key partners, acting as the Co

  s face in the market

  .
• Drive

  joint business plans

  , ensure satisfaction across partners, and eliminate operational bottlenecks.
• Collaborate with internal stakeholders across business, operations, product, and strategy teams to influence decisions and drive execution.

Marketing & Consumer Growth

• Analyze

  consumer composition

  across cities and identify levers to drive new user acquisition, repeat usage, and loyalty.
• Work with central marketing teams on

  BTL/ATL campaigns

  , targeted acquisition, and subscription programs.
• Monitor consumer trends and local competition to maintain leadership position.

People Leadership

• Guide and mentor

  City Heads and Area Leads

  , ensuring structured goal-setting and performance tracking.
• Build high-performing teams through effective

  hiring, training, and capability building

  across levels.
• Create a culture of ownership, innovation, and accountability.

Desired Skills & Experience

• 7+ years of experience

  in Sales, Marketing, or Operations, preferably in consumer-tech, FMCG, or e-commerce.
• Proven

  leadership and P&L management

  experience.
• Strong strategic thinking with the ability to make data-driven decisions under pressure.
• Excellent

  stakeholder management and communication skills

  (English and Hindi/local language).
• Deep consumer orientation and problem-solving mindset.
• Highly

  analytical

  , with proficiency in

  Microsoft Excel and PowerPoint

  .
• Ethical, adaptable, and motivated to work in fast-paced, dynamic environments.