Cluster Collection Manager

You will be responsible for leading and managing a team of Collection Executives at PhonePe Limited and collaborating with third-party recovery agencies. Your role will involve providing close supervision, guidance, and support to ensure the team meets its targets. You will drive the collections process for your assigned cluster, monitoring key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. Your responsibilities will include developing and executing collections strategies tailored to the specific nature of overdue accounts in your cluster. You will analyze data and portfolio health to make informed decisions and improve collections effectiveness. Ensuring strict adherence to collections processes and standard operating procedures (SOPs) will be crucial, along with driving compliance with internal policies and regulatory guidelines. Additionally, you will be expected to conduct daily monitoring and regular reviews of the delinquent portfolio. Preparing and presenting reports on cluster performance, challenges, and proposed solutions will also be part of your role. As a successful candidate, you must be a graduate with at least 5 years of experience in collections, including a minimum of 1-2 years in a team lead or supervisory role. Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred. You should possess strong leadership skills to motivate and guide your team towards achieving collections goals. Excellent decision-making skills, effective communication abilities, and the capacity to work under pressure are essential attributes for this role. PhonePe offers a comprehensive range of full-time employee benefits, including various insurance benefits, wellness programs, parental support initiatives, mobility benefits, retirement benefits, and other perks such as higher education assistance, car lease options, and salary advance policies. If you are excited by the idea of building platforms that impact millions, collaborating with top minds in the industry, and executing your goals with purpose and speed, PhonePe Limited welcomes you to join their dynamic team.,