4 Resultsoriented Jobs

You will be responsible for overseeing and managing voice operations in a fast-paced BPO environment as the Operations Manager. Your role will require you to lead and supervise voice and chat operations to ensure efficiency, quality, and adherence to client Service Level Agreements (SLA). It will be essential for you to train, mentor, and develop teams to enhance productivity and performance, while also driving operational best practices to streamline and optimize processes. As the Operations Manager, you will need to develop and execute strategies for continuous improvement and cost-effectiveness in operations. Collaboration with stakeholders to align operations with business objectives and client needs will be crucial. Building strong client relationships to ensure satisfaction and long-term business partnerships will also be a key aspect of your role, along with effectively managing escalations and demonstrating sound judgment and problem-solving skills. Monitoring key performance metrics such as average handling time (AHT), first call resolution (FCR), and customer satisfaction scores (CSAT) will be a part of your responsibilities. You will need to analyze trends, identify challenges, and implement data-driven strategies to improve results. Managing workforce planning for adequate staffing levels during peak periods and driving innovations to enhance service delivery and the customer experience will also be within your purview. To excel in this role, you will need to showcase street-smart leadership, proven expertise in leading voice and chat operations in a BPO setup, and a results-oriented approach to meet or exceed operational KPIs. Strong communication and interpersonal skills for client relationship management, experience in process improvement, and the ability to motivate and lead diverse teams will be essential. Familiarity with BPO tools like CRM platforms, workforce management software, and analytics tools will also be beneficial. Minimum qualifications include being a graduate with relevant experience in managing teams in a contact centre, BPO, or vendor management environment. Fluency in English (verbal and written) and a strong knowledge of solution design processes, operating models, and contact centre technology are required. Additionally, you must be comfortable working in a 24*7 environment, 100% from the office, and night shifts. Join us as a Manager in Gurugram, India, on a full-time basis and showcase your expertise in operations management.,

Position: Area Sales Executive Pune Location: Pune (Maharashtra) Business: ASSA ABLOY Opening Solutions, India, Yale Retail Reports to: Zonal Sales Manager - ROM Position Summary: Roles & Responsibility Deliver the Revenue objectives for Yale Retail business as per plan in the assigned territory. Review performance of existing distribution channel and proactively highlight gaps to the manager. Ensure identification of new channel partners as per company criteria to expand reach and counter presence. Build and manage the demand generation for all product categories through planned activations in the retail market. Identify key influencers like carpenters and local contractors/ architects/ builders and ensure regular & structured engagement like product trainings, meets etc. as part of business development responsibility. Support in working capital management by ensuring timely collection of outstanding. Formulating promotional activities as a part of brand building. Organize structured training & development sessions to ensure product knowledge to all stakeholders of channel partners. Increase secondary sales by ensuring counter presence, territory reach, and visibility of our products where end customers visit frequently. Conduct continuous market analysis and support Zonal Manager for forecasts and budgeting. Skills and Knowledge: Have functional knowledge of retail business preferably in building material industry. Must have knowledge of Architect base in Pune & PCMC. Should maintain time discipline and strong work ethic. Strong phone, email and in-person communication skills. Should be responsive, organized and energetic. Possesses a high level of integrity and ownership of responsibilities. Shows high drive for results and execution excellence. Follows up with stakeholders till the result is achieved. Develops partnerships, keeps stakeholders updated on progress of projects and activities on time. Proficiency in MS excel and power point. Qualification Criteria: Post Graduate degree in management is preferable. Graduate degree in technical stream/ engineering , will be an added advantage. 4-6 years previous total experience, with preferable exposure of Building Material Industry. Travel extensively in the assigned territory to generate business. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access. As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.,

About Company : CRITICALRIVER is a trusted digital technology consulting company with a demonstrated track record of successful technology implementations in areas such as Digital Transformation, Digital Experience Management, Digital Engagement, and Digital Engineering with 100+ Digital Transformation engagements. Founded in 2014 in the heart of Silicon Valley, currently we are working with 150+ clients Globally. Having 1000+ Global Professionals with deep technology and business background. USA, India, UAE, Qatar, Brazil, Costa Rica, Philippines, and Australia offering digitalization solutions to Fortune 500 companies. Position : Director Sales (MENA) Location : Hyderabad/ Should be ready to travel to Middle East on need basis. Position Overview: As the Sales Director for the MENA region, you will be responsible for developing and executing sales strategies to drive revenue growth and market penetration. This role requires a dynamic leader with a proven track record in sales management, strategic planning, and business development within the MENA market. Key Responsibilities: Sales Strategy Development: Develop comprehensive sales strategies aligned with company objectives to maximize revenue generation and market share in the MENA region. Team Leadership: Lead, mentor, and motivate the sales team to achieve individual and collective sales targets. Provide guidance, training, and support to enhance their performance and professional development. Market Expansion: Identify new business opportunities and market segments for expansion within the MENA region. Develop and maintain strong relationships with key clients, partners, and stakeholders to drive growth initiatives. Strategic Partnerships: Collaborate with internal teams, including marketing, product development, and operations, to develop tailored solutions that address client needs and market demands. Sales Performance Monitoring: Implement robust sales performance metrics and KPIs to track progress, analyze sales data, and identify areas for improvement. Take proactive measures to address challenges and optimize sales processes. Budget Management: Develop and manage the sales budget for the MENA region, ensuring efficient allocation of resources to maximize ROI and profitability. Market Intelligence: Stay informed about industry trends, competitor activities, and regulatory changes affecting the MENA market. Utilize market intelligence to inform strategic decision-making and maintain a competitive edge. Customer Relationship Management: Cultivate strong, long-lasting relationships with key clients and stakeholders to foster loyalty, retention, and satisfaction. Act as a trusted advisor, understanding their needs and delivering value-added solutions. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred. Proven experience in sales leadership roles within the MENA region, with a minimum of 15 years of relevant experience. In-depth knowledge of the MENA market dynamics, industry trends, and cultural nuances. Demonstrated success in driving sales growth, achieving targets, and expanding market presence. Strong leadership abilities with the ability to inspire and motivate a diverse sales team. Excellent communication, negotiation, and interpersonal skills. Strategic thinker with a results-oriented mindset and a focus on continuous improvement. Ability to travel within the MENA region as needed. Benefits: Competitive salary and performance-based incentives. Comprehensive health and wellness benefits package. Opportunities for career advancement and professional development. Dynamic and collaborative work environment. Travel opportunities within the MENA region.,

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Please add the content of the job posting here. It will be used to attract the best candidates so make sure to include the mission, responsibilities and requirements of the role.,