Cluster Business Manager

About the Role:

Cluster Business Manager

Key Responsibilities:

• Own the performance (P&L, revenue, cost, and growth) of a cluster of stores
• Drive SOP adherence, customer experience, and store-level operational excellence
• Lead, coach, and develop store teams to meet business targets
• Implement local marketing and sales initiatives in alignment with the central team
• Monitor and ensure compliance with hygiene, food safety, and audit parameters
• Work cross-functionally with supply chain, HR, and training to ensure seamless execution
• Provide regular performance reports and insights to leadership

Who Are We Looking For:

• A Hotel Management Graduate (preferred)
• 410 years of relevant experience in

  QSR

  / food retail / hospitality operations
• Strong team management and leadership skills
• High on ownership, execution, and customer-centricity
• Comfortable with data and performance metrics

About Chai Point

The worlds largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2011. The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and QSRs). myChai™ Brewing Bots system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale. Chai Point is present in India through its retail network of over 180 stores across 9 major cities and in over 3500 workplace community hubs across 119 cities through its specialised brewing systems.

With single origin tea from Assam’s finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day. Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours.

Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama Capital, DSG, Paragon Partners and Kitara Capital. The Company has raised over $50 million in funds till date.

Company Culture:

We are driven by our brand purpose – “Serve a great cup that brightens lives and brings people together”. As a beverage platform, we have a strong bias for technology. We live with a sports credo. We are here to win and that happens when teams perform well. Collaborative mindset, happy positive attitude and an analytical mindset does wonders for us. Smart but acidic; Performer but a loner ; Great pedigree but disdainful of a collaborative mindset – these are all strict NO for us.

Passionate

Chai Point has taken a leadership role in its commitment to social responsibility. Our priority was and is to move towards 100% plastic-free, recyclable usage of consumables. By promoting recycling, fostering green procurement, reducing waste and exceeding regulatory requirements whenever possible, we aim to minimize our impact on the environment.