Club Manager

Company Description

Anytime Fitness is the innovator of the 24-hour, co-ed fitness concept and the world's largest gym chain, with over 5,000 gyms in more than 40 countries & 7 continents. Recognized as the world’s fastest-growing fitness franchise, Anytime Fitness has consistently earned the "Top 50 Franchisee Satisfaction Award"​ presented by Franchisee Business Review for five consecutive years. Since entering the Indian market in late 2012, Anytime Fitness now operates nearly 125 successful locations in India. Members enjoy world-class equipment, an inviting atmosphere, friendly staff, and the benefit of worldwide reciprocity, making Anytime Fitness a leading name in the fitness industry.

Role Description

We are looking for an energetic, performance-oriented, and people-focused Club Manager to lead the day-to-day operations of our Anytime Fitness center. The Club Manager is 100% accountable for membership growth, member experience, cleanliness, team performance, and the overall health of the club's P&L.

This is a hands-on leadership role ideal for someone who thrives in a target-driven environment, has a passion for fitness, and believes in building a strong fitness community.

Core Purpose of the Role:

“To make your gym the cleanest, friendliest, highest-performing club in the area—where members love to train and teams love to work.”

Key Responsibilities:

·      • Drive walk-ins and achieve monthly new membership targets

·      • Handle club tours, explain value proposition, and close leads

·      • Follow up on leads via WhatsApp, phone, and CRM tools

·      • Build a strong personal connection with members

·      • Solve customer issues quickly and empathetically

·      • Execute member engagement activities (events, contests, shoutouts)

·      • Lead and motivate front desk, trainers, and housekeeping staff

·      • Set KPIs for team and review performance weekly

·      • Ensure professional grooming, attendance, and team discipline

·      • Maintain 100% cleanliness and equipment functionality

·      • Conduct daily club walkthroughs and checklist completion

·      • Monitor attendance, CRM, and inventory systems

·      • Submit daily and weekly sales reports

·      • Maintain center cash flow records and petty cash

·      • Ensure SOPs, safety protocols, and audits are followed

Key Result Areas (KRAs):

Membership Growth: Achieve monthly sales targets with consistent conversion performance

Club Cleanliness: 100% compliance on daily hygiene and equipment maintenance

Team Productivity: 90%+ KPI achievement across staff roles

Member Retention: ≥ 85% renewal rate and >85 NPS

Operational Discipline: 100% checklist, audit, and SOP compliance

Qualifications & Experience:

  • Bachelor’s degree (preferred, not mandatory)

 • 5–7 years of experience in gym, retail, hospitality, or service leadership

 • Proven ability to lead teams, handle customer service, and hit sales targets

  • Strong interpersonal skills and communication ability

Ideal Candidate Traits:

·      • Loves fitness and leads by example

·      • High energy, proactive, and solution-oriented

·      • Emotionally intelligent and member-focused

·      • Highly organized with attention to detail

·      • Natural leader who inspires and holds people accountable