Holds the
highest level of responsibility
in overseeing club operations and business growth.
All gym staff are
accountable to the BDM
, ensuring a structured and performance-driven environment.
Manages all
purchase-related activities
to support operational efficiency.
Takes
minor financial decisions
required for the smooth day-to-day functioning of the club.
May actively participate in
sales activities
and is eligible for
incentive-based rewards
.
Ensures that
staff members perform effectively
, aligning with service and business goals.
Oversees
staff scheduling and roster management
to ensure coverage and productivity.
Maintains
flexible work hours
, typically around
9 hours per day
, as per operational needs.
Accountable for
meeting overall club targets
, including revenue, retention, and member engagement.
Manages the club's
software systems
for operations, tracking, and reporting.
Handles
public relations, lead follow-ups, and membership conversions
.
Leads
pre-sales initiatives
, including the planning and execution of
marketing activities
such as
flyers, inserts, and outdoor promotions
.

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