Cloud Solution Architect - Cloud & AI Apps

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure/application technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure/application technologies, technology solutions, practice development, architecture, and/or consulting.

OR equivalent experience.

12+ years experience working in a customer-facing role (e.g., internal and/or external) and on technical projects.

Proven experience architecting and implementing enterprise-grade cloud-native solutions with AI capabilities – preferably pre-existing knowledge of Azure.

Proven experience implementing cloud-native applications in Python or .NET with generative AI capabilities.

• Azure Integration Service (APIM, Logic Apps)
• Azure AI Foundry (Models, Agent Service, Semantic Kernel, Search, ML, SDK).
• DevOps (CI/CD, Azure DevOps, DevSecOps)
• GitHub (Copilot, Enterprise, Advance Security, GitHub Actions, Codespaces)
• Azure Data Services (Cosmos DB, Azure SQL, Azure Database for PostgreSQL)

• Be the trusted Technical Delivery Lead and advisor to large enterprise customers in the region. Engage at Senior/Executive level to understand customers’ overall Business and IT priorities, success measures and challenges for adoption of Microsoft Azure services and to develop relationships with key customer IT decision makers, who drive long-term cloud adoption within their company.

• 
  Identify resolutions to technical blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering. Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications, environment setup and code-with customers.

• Consumption (Cloud & Unified Enhanced Solutions) growth – Drive next best action to develop new opportunities that enable Customer Success business results through 1) helping customers get value from their Microsoft investments 2) enabling local teams to execute on programmatic motions.

• 
  Enable adoption, delivery oversight and escalation support for Cloud Adoption Factory engagements across all countries in the region.

• 
  You will deliver excellence as you own your committed pipeline and ensure delivery in alignment with customer expectations.

• 
  You will develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure services required to operate AI solutions at scale, inclusive of value proposition and how they get value from their investment in the Microsoft technology.

• You will lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and Application Integration platforms.

• 
  You will identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Application Services technical subject matter expertise and lead technical conversations with customers to drive value from their Microsoft investments and deliver all work according to Microsoft best practices and policies.

• 
  Drive technical though leadership and apply new learnings to support customers and internal teams’ skilling. Learn new technologies or services that are aligned to customer needs and common patterns seen in Cloud-based application deployments.

• Track record of driving customer/partner success at enterprise level.
• Communication and presentation skills to drive CXO level conversations.
• Ability to connect business and technology areas and drive improvements.
• Experience in developing and expanding relationships with key stakeholders.
• Ability to anticipate and manage business and technical risks.