Cloud Services Manager

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Role Overview

Client Services Manager

Key Responsibilities

• Act as the primary point of contact for clients and ensure all requirements are met with quality and timeliness.
• Develop strong client relationships by understanding their goals, challenges, and business needs.
• Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently achieved.
• Coordinate with cross-functional teams (Operations, Accounts, HR, and Support) to fulfil client requirements.
• Manage client escalations with professionalism and provide quick resolution.
• Conduct periodic review meetings with clients to assess satisfaction and identify improvement areas.
• Prepare MIS reports, performance reviews, and client feedback analysis.
• Lead and mentor team members to ensure consistent client engagement and service standards.
  

Qualifications & Skills

• Graduate/Postgraduate in Business Administration, Management, or related field (MBA preferred).
• 6–10 years of experience in Client Services / Account Management, preferably in IT, Outsourcing, or Professional Services.
• Strong communication skills (English and Hindi; knowledge of regional languages is a plus).
• Good understanding of client management, operations, and service delivery.
• Proven ability to handle client escalations and negotiations.
• Strong analytical, reporting, and presentation skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
  

Key Competencies

• Client-First Approach
• Strong Leadership & Team Management
• Conflict Resolution & Negotiation
• Process-Oriented & Detail-Driven
• Adaptability and Resilience
  

What We Offer

• Competitive salary package with performance-based incentives.
• Opportunity to work with global clients and cross-border teams.
• Fast-paced, collaborative, and growth-oriented work environment.
• Career advancement and learning opportunities.