Cloud Services Manager

As a Cloud Services Manager, your role involves overseeing client relationships, ensuring high-quality service delivery, and driving customer satisfaction. You will be responsible for managing key client accounts in India and supporting global clients, ensuring smooth coordination between clients and internal teams. - Act as the primary point of contact for clients and ensure all requirements are met with quality and timeliness. - Develop strong client relationships by understanding their goals, challenges, and business needs. - Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently achieved. - Coordinate with cross-functional teams (Operations, Accounts, HR, and Support) to fulfil client requirements. - Manage client escalations with professionalism and provide quick resolution. - Conduct periodic review meetings with clients to assess satisfaction and identify improvement areas. - Prepare MIS reports, performance reviews, and client feedback analysis. - Lead and mentor team members to ensure consistent client engagement and service standards. Qualifications & Skills - Graduate/Postgraduate in Business Administration, Management, or related field (MBA preferred). - 6-10 years of experience in Client Services / Account Management, preferably in IT, Outsourcing, or Professional Services. - Strong communication skills (English and Hindi; knowledge of regional languages is a plus). - Good understanding of client management, operations, and service delivery. - Proven ability to handle client escalations and negotiations. - Strong analytical, reporting, and presentation skills. - Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools. In addition to the above responsibilities and qualifications, as a Cloud Services Manager, you are expected to embody the following key competencies: - Client-First Approach - Strong Leadership & Team Management - Conflict Resolution & Negotiation - Process-Oriented & Detail-Driven - Adaptability and Resilience What We Offer - Competitive salary package with performance-based incentives. - Opportunity to work with global clients and cross-border teams. - Fast-paced, collaborative, and growth-oriented work environment. - Career advancement and learning opportunities.,