12 Client Escalations Jobs

As an Assistant Manager at Tata 1mg in the Business Development Department, you will play a crucial role in managing existing corporate client accounts and fostering strong client relationships. Your responsibilities will include reconciling accounts, generating sales reports, monitoring account metrics, addressing client inquiries, managing escalations, and ensuring the successful delivery of solutions aligned with client requirements. Additionally, you will serve as a liaison between internal teams to enhance the overall customer journey, communicate project progress to stakeholders, develop new business with existing clients, drive engagement and wellness activities, collaborate with the sales team to identify growth opportunities, and may involve up to 20-30% travel. To excel in this role, you should have proven experience as an Account Manager or in a relevant sales role, a background in Business Administration or Sales with hands-on experience in P&L and reconciliations, the ability to effectively communicate and influence stakeholders, proficiency in MS Office (especially MS Excel), experience in handling client escalations, strong multitasking skills, excellent negotiation and presentation abilities, and exceptional verbal and written communication skills. Joining Tata 1mg offers an exciting and high-growth work environment, combining the legacy brand of Tata with the dynamic nature of a startup like 1mg. Being part of the Corporate Health & Wellness team will provide you with the opportunity to scale up a business leveraging the existing capabilities of Tata 1mg.,

As a member of the KPMG team, you will be part of a global network of professional firms providing Audit, Tax, and Advisory services across 156 countries with 152,000 colleagues worldwide. In India, KPMG is the Indian member firm of KPMG International, established in September 1993. Leveraging our global network, we offer detailed knowledge of local laws, regulations, markets, and competition to over 4,500 international and national clients in India. With offices in major cities like Delhi, Mumbai, Chennai, Bangalore, and others, we have access to a diverse team of over 7,000 Indian and expatriate professionals, providing rapid, performance-based, industry-focused, and technology-enabled services. Our Advisory professionals offer guidance to companies, intermediaries, and public sector bodies to mitigate risk, improve performance, and create value. Your responsibilities will include: - Demonstrating a strong understanding of Legal & Compliance across various law categories such as Labour laws, HSE, Admin, Secretarial, Finance, and sector-specific laws. - Conducting compliance risk assessments, reviews, and audits to identify and mitigate risks under different sectors. - Developing compliance checklists, manuals, policies, SOPs, training materials, and more. - Experience in compliance tool implementations, managing tool implementations for multiple clients, and monitoring compliance tools. - Staying updated on statutory and regulatory developments, along with best practices in compliance control. - Managing teams, projects, client escalations, and acting as a Single Point of Contact (SPOC) for multiple clients. - Compiling reports for Senior Management and clients, liaising with different teams within the organization to oversee multiple assignments effectively. Join us at KPMG to contribute your expertise in compliance and make a significant impact in managing business risks, ensuring regulatory compliance, and fostering a culture of transparency and accountability.,

You will be joining ZettaZeal Technologies, a prominent IT products and services company situated in Pune. Our company values are deeply rooted in being Earnest, Efficient, Empathetic, Economical, Dedicated, Dynamic, Disciplined, and Decisive. ZettaZeal Technologies specializes in IT product development, particularly focusing on AI applications within the fashion and education sectors. Additionally, we provide consulting services across various technologies to businesses, with a specific emphasis on the European market. As a Sales & Marketing Intern for IT Products and Services at ZettaZeal Technologies, your responsibilities will encompass account management, consulting, sales, lead generation, and daily management consulting tasks. This full-time on-site role will require you to engage actively in these key areas to contribute to the company's growth and success. To excel in this role, you should possess expertise in account management and sales, along with a background in consulting and management consulting. Strong communication and interpersonal skills are essential, as you will collaborate within a team environment. Your ability to identify opportunities for up-selling and cross-selling IT products and services will be crucial in driving revenue growth. Moreover, building and nurturing strategic relationships with clients to ensure satisfaction and loyalty will be a key aspect of your responsibilities. You will serve as the primary point of contact for client escalations, queries, and feedback. Understanding the business goals, challenges, and industry trends of clients will enable you to proactively address their needs. Creating and implementing account plans to achieve revenue growth and profitability targets will be among your core duties. Timely and high-quality delivery of products and services in alignment with client expectations is imperative for success in this role. A solid comprehension of IT products, services, and delivery models is expected, coupled with the ability to achieve revenue growth and client satisfaction targets. A strategic mindset, coupled with strong analytical and problem-solving skills, will be advantageous for business development initiatives. Ideally, you should hold a Bachelor's degree in Business, IT, or a related field, with an MBA in marketing preferred. Previous experience of 0-2 years in client management or account management roles, particularly within the IT industry, would be beneficial for this position.,

3. ERP Customer Support Manager (Mumbai) Responsibilities: Manage ERP support operations and ensure SLA adherence. Coordinate between clients and internal support teams. Drive continuous improvements in ERP service delivery. Lead, mentor, and train ERP support staff. Requirements: 2+ years of experience in ERP customer support/management. Strong communication and leadership skills. Ability to handle client escalations and deliver timely resolutions.

ERP Customer Support Manager (Mumbai) Responsibilities: Manage ERP support operations and ensure SLA adherence. Coordinate between clients and internal support teams. Drive continuous improvements in ERP service delivery. Lead, mentor, and train ERP support staff. Requirements: 2+ years of experience in ERP customer support/management. Strong communication and leadership skills. Ability to handle client escalations and deliver timely resolutions.

The position available is with a BPO client located in Pune/Bangalore in the Operations domain. As a suitable candidate, you should be a Graduate with a minimum of 5 years of work experience post-graduation, including at least 1 year in a Team Leader role within an International Voice-based BPO setting. You must be willing to work in NIGHT Shifts or from the office as per requirements. The primary responsibilities for this role include overseeing a team of Tech Support Executives who deliver Voice-based Support for Internet Connectivity Issues. You will be responsible for managing both Internal and External Service Level Agreements, as well as handling People Management, Performance Management, and addressing Client Escalations effectively. The compensation package offered for this position is up to 9 lpa. If you meet the eligibility criteria and are ready to take on these responsibilities, please reach out to the provided Email ID: suneet@smartservicez.com for further details or to apply for the position.,

The Project Manager will work with consultants and clients to implement solutions around Salesforce. You will be responsible for overseeing the production of deliverables, managing and running complex enterprise projects, ensuring timely closeout of requirements and projects, providing timely status updates to the clients, and working closely with various technical and non-technical team members. Your Impact Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of a project and scope. Reviews deliverables prepared by the team before passing them to the client. Effectively applies our methodology and enforces project standards. Prepares for engagement reviews and quality assurance procedures. Identifies and manages project risk. Ensures project documents are complete, current, and stored appropriately. Reviews the status reports of team members and addresses issues promptly. Your Skills And Experience You should have 5+ years of proficiency in project management or business analysis of software deployment, along with 3+ years of hands-on experience with one or more Salesforce applications. Ability to lead both small and enterprise engagements, facilitate meetings, lead customer support projects, mentor teams of junior team members, and effectively manage client escalations. Ability to pivot and adapt in a fast-paced environment. Interest in and ability to effectively manage a portfolio of 6-8 projects and provide project governance over 4-6 additional projects. You should be detail-oriented and have a flexible mindset. Ability to work creatively and analytically in a problem-solving environment. Ability to challenge, innovate, lead, and drive projects to close. Strong communication (written and oral), interpersonal, and relationship-building skills. Salesforce Certifications are preferred. What Sets You Apart Having Salesforce Certifications, PMP, Scrum, or sAFE certifications will set you apart in this role.,

The role at KPMG in India encompasses various responsibilities related to Legal & Compliance services. As a part of the global network of professional firms providing Audit, Tax, and Advisory services, KPMG operates in 156 countries with 152,000 professionals. In India, KPMG was established in September 1993 and has offices in various cities across the country. The Legal & Compliance team at KPMG in India aims to assist companies and public sector bodies in mitigating risks, improving performance, and creating value. With the increasing regulatory requirements and the need for transparency in operations, stakeholders seek assurance beyond traditional number critiques. The Governance, Risk & Compliance Services practice helps organizations mitigate risks, enhance performance, and create value. The responsibilities of the role include: - Demonstrating strong knowledge of Legal & Compliance across different law categories such as Labour laws, HSE, Admin, Secretarial, Finance, and sector-specific laws - Conducting compliance risk assessments, reviews, and audits to identify and mitigate compliance risks in various sectors - Developing compliance checklists, manuals, policies, SOPs, training materials, etc. - Implementing compliance tools, overseeing tool implementations for multiple clients, and monitoring compliance tools on behalf of clients - Staying updated on statutory and regulatory developments, best practices in compliance control - Managing teams, projects, client escalations, and acting as the Single Point of Contact (SPOC) for multiple clients - Preparing reports for Senior Management within the company and clients - Collaborating with different teams within the organization to handle multiple assignments effectively The ideal candidate for this role should possess relevant educational and professional experience in Legal & Compliance. This position offers the opportunity to work in a dynamic environment, collaborate with experienced professionals, and contribute to the growth and success of clients in navigating the complex business landscape.,

The Project Manager will collaborate with consultants and clients to implement Salesforce solutions. You will be responsible for supervising deliverables, managing complex enterprise projects, ensuring timely completion of requirements and projects, providing regular updates to clients, and closely coordinating with technical and non-technical team members. Your Impact You will create and adjust project work plans to meet evolving needs, identify required resources, assign responsibilities, manage day-to-day project operations and scope, review team deliverables before client submission, apply methodology and uphold project standards, prepare for engagement reviews and quality assurance procedures, manage project risks, ensure completeness and proper storage of project documents, review team status reports, and address any arising issues promptly. Your Skills And Experience To excel in this role, you should have: - 5+ years of experience in project management or business analysis for software deployment - 3+ years of hands-on experience with one or more Salesforce applications - Ability to lead small and enterprise engagements, facilitate meetings, mentor junior team members, manage client escalations, work effectively in a fast-paced environment, manage a portfolio of 6-8 projects, provide project governance over 4-6 additional projects, attention to detail, flexible mindset, analytical problem-solving skills, proactive approach to project closure, strong communication skills, interpersonal skills, and relationship-building abilities - Salesforce Certifications are preferred What Sets You Apart - Possession of Salesforce Certifications - PMP, Scrum, and sAFE certifications Please note that the job description is referenced from hirist.tech.,

You will be responsible for effectively managing teams, including tasks such as resource planning, career planning, performance management, and attrition management. Your role will involve coaching and helping develop team members to bridge knowledge gaps and address skill and will issues. Handling user/customer escalations and formulating actions to resolve any concerns will be a key aspect of your responsibilities. You will also take ownership of escalations until resolution is achieved. Regularly formulating and executing internal and external governance strategies will be part of your duties. Additionally, you will effectively handle client escalations and develop actions to address concerns. Training and coaching team members, conducting quality assessments of agents" performance, and identifying trends to improve team performance will be crucial tasks. Ensuring that team members have the necessary knowledge and training to meet their targets will be essential. You will be expected to familiarize the team with the latest process updates and changes in team and individual targets. Identifying process improvement opportunities and mentoring team members on implementing improvement ideas, including Six Sigma and lean projects, will also be required. Preferred Skills: - Customer Service experience, particularly in CS-Service Desk/Voice, will be advantageous for this role.,

The Reconciliation Production Analyst role at Deutsche Bank, located in Pune, India, requires you to perform comparisons between different data sets to identify matches and mismatches based on predefined criteria. You will be responsible for reporting breaks to relevant owners, preparing and distributing break Management Information (MI) to management, and escalating mismatches as per pre-agreed criteria. As part of our flexible scheme, you will enjoy benefits such as a best-in-class leave policy, gender-neutral parental leaves, childcare assistance benefit, sponsorship for industry certifications, Employee Assistance Program, comprehensive insurance coverage, and health screening. Your key responsibilities include completing day-to-day activities accurately and timely, ensuring team adherence to cut-off times and processing quality, monitoring volume inflow, responding to routine queries and escalations, acting as a backup for the team manager, and sharing best practices with the team. To excel in this role, you should have strong knowledge of the reconciliation process, understand various feeds, identify and assign breaks for investigation, understand the impact of breaks, knowledge of trade life cycle, and working knowledge of reconciliation tools. You will be responsible for managing daily reconciliation of securities/cash, identifying causes of breaks, ensuring processing quality/quantity as per SLAs, facilitating smooth transitions of processes, creating backups for critical positions, and escalating issues to avoid adverse business impacts. The ideal candidate should have 2-3 years of experience in cash and position reconciliation in an Investment Banking or Asset Management setup, good interpersonal and negotiation skills, effective communication skills, ability to work in night shifts, experience in handling client escalations, and a self-starter attitude. Graduates with good academic records are preferred, and certifications in securities will be an advantage. You will receive training, coaching, and support for career progression, and will be part of a culture that promotes continuous learning and collaboration. Deutsche Bank aims to empower its employees to excel together every day by acting responsibly, thinking commercially, taking initiatives, and working collaboratively. We promote a positive, fair, and inclusive work environment and welcome applications from all individuals.,

As a professional services firm affiliated with KPMG International Limited, KPMG entities in India have been operating since August 1993. With offices located in major cities across India, including Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada, we cater to both national and international clients across various sectors. Our team of professionals leverages the global network of firms to provide industry-focused, technology-enabled services that reflect our deep understanding of local laws, regulations, markets, and competition. KPMG in India is a part of the global network of professional firms offering Audit, Tax, and Advisory services in 156 countries, with 152,000 professionals working across member firms worldwide. Established in September 1993, KPMG in India serves over 4,500 international and national clients, providing detailed knowledge of local laws, regulations, and market dynamics. Our wide range of services includes Risk Consulting, Management Consulting, and Transactions & Restructuring, aimed at helping clients mitigate risks, enhance performance, and create value. In the Legal & Compliance domain, we recognize the increasing need for transparency, operational efficiency, and compliance with regulatory requirements. Our Governance, Risk & Compliance Services practice assists companies in managing risks, improving performance, and creating value by offering tailored corporate governance, risk management, and Compliance Services. Our team of professionals is dedicated to providing support to clients in navigating the complex business environment, ensuring effective management of business and process risks. The role in Legal & Compliance at KPMG encompasses a diverse set of responsibilities, including but not limited to: - Demonstrating strong knowledge of Legal & Compliance across various law categories such as Labour laws, HSE, Admin, Secretarial, Finance, and sector-specific laws. - Conducting compliance risk assessments, reviews, and audits to identify and mitigate compliance risks in different sectors. - Developing compliance checklists, manuals, policies, SOPs, training materials, and more. - Implementing compliance tools, overseeing tool implementations for multiple clients, and monitoring compliance tools on behalf of clients. - Staying updated on statutory and regulatory developments, best practices in compliance control, and ensuring compliance with the latest requirements. - Managing teams, projects, client escalations, and serving as a single point of contact for multiple clients. - Generating reports for senior management within the company and clients, and collaborating with different teams to handle multiple assignments effectively. At KPMG, we are committed to fostering an inclusive workplace environment that values diversity and provides equal employment opportunities to all individuals.,