15 Client Escalations Jobs

As a professional at KPMG in India, you will be part of a global network of firms providing Audit, Tax, and Advisory services in 156 countries with 152,000 professionals worldwide. KPMG in India, established in September 1993, leverages this network to offer services to over 4,500 clients, blending global expertise with local knowledge of laws, regulations, and markets. **Key Responsibilities:** - Possess strong knowledge of Legal & Compliance across various law categories such as Labour laws, HSE, Admin, Secretarial, Finance, and sector-specific laws. - Conduct compliance risk assessments, reviews, and audits to identify and mitigate risks under different sectors. - Develop compliance check...

Role Overview: As an Oracle EBS Project Manager at NTT DATA, you will be responsible for managing Oracle EBS engagements. With over 15 years of experience in project management, you will play a key role in the design, development, and support of Oracle EBS suite solutions. Your expertise in estimation, proposal work, team management, reporting, SLA obligations, metrics generation, incident management, client escalations, and expectations management will be crucial for the success of the projects. Key Responsibilities: - Manage Oracle EBS engagements effectively - Design, develop, and support Oracle EBS suite solutions - Provide expert estimation and proposal work - Lead the team, report stat...

As a Cloud Services Manager, your role involves overseeing client relationships, ensuring high-quality service delivery, and driving customer satisfaction. You will be responsible for managing key client accounts in India and supporting global clients, ensuring smooth coordination between clients and internal teams. - Act as the primary point of contact for clients and ensure all requirements are met with quality and timeliness. - Develop strong client relationships by understanding their goals, challenges, and business needs. - Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently achieved. - Coordinate with cross-functional teams (Operations, Accounts, HR, and Suppor...

As an Assistant Manager at Tata 1mg in the Business Development Department, you will play a crucial role in managing existing corporate client accounts and fostering strong client relationships. Your responsibilities will include reconciling accounts, generating sales reports, monitoring account metrics, addressing client inquiries, managing escalations, and ensuring the successful delivery of solutions aligned with client requirements. Additionally, you will serve as a liaison between internal teams to enhance the overall customer journey, communicate project progress to stakeholders, develop new business with existing clients, drive engagement and wellness activities, collaborate with the ...

As a member of the KPMG team, you will be part of a global network of professional firms providing Audit, Tax, and Advisory services across 156 countries with 152,000 colleagues worldwide. In India, KPMG is the Indian member firm of KPMG International, established in September 1993. Leveraging our global network, we offer detailed knowledge of local laws, regulations, markets, and competition to over 4,500 international and national clients in India. With offices in major cities like Delhi, Mumbai, Chennai, Bangalore, and others, we have access to a diverse team of over 7,000 Indian and expatriate professionals, providing rapid, performance-based, industry-focused, and technology-enabled ser...

You will be joining ZettaZeal Technologies, a prominent IT products and services company situated in Pune. Our company values are deeply rooted in being Earnest, Efficient, Empathetic, Economical, Dedicated, Dynamic, Disciplined, and Decisive. ZettaZeal Technologies specializes in IT product development, particularly focusing on AI applications within the fashion and education sectors. Additionally, we provide consulting services across various technologies to businesses, with a specific emphasis on the European market. As a Sales & Marketing Intern for IT Products and Services at ZettaZeal Technologies, your responsibilities will encompass account management, consulting, sales, lead generat...

3. ERP Customer Support Manager (Mumbai) Responsibilities: Manage ERP support operations and ensure SLA adherence. Coordinate between clients and internal support teams. Drive continuous improvements in ERP service delivery. Lead, mentor, and train ERP support staff. Requirements: 2+ years of experience in ERP customer support/management. Strong communication and leadership skills. Ability to handle client escalations and deliver timely resolutions.

ERP Customer Support Manager (Mumbai) Responsibilities: Manage ERP support operations and ensure SLA adherence. Coordinate between clients and internal support teams. Drive continuous improvements in ERP service delivery. Lead, mentor, and train ERP support staff. Requirements: 2+ years of experience in ERP customer support/management. Strong communication and leadership skills. Ability to handle client escalations and deliver timely resolutions.

The position available is with a BPO client located in Pune/Bangalore in the Operations domain. As a suitable candidate, you should be a Graduate with a minimum of 5 years of work experience post-graduation, including at least 1 year in a Team Leader role within an International Voice-based BPO setting. You must be willing to work in NIGHT Shifts or from the office as per requirements. The primary responsibilities for this role include overseeing a team of Tech Support Executives who deliver Voice-based Support for Internet Connectivity Issues. You will be responsible for managing both Internal and External Service Level Agreements, as well as handling People Management, Performance Manageme...

The Project Manager will work with consultants and clients to implement solutions around Salesforce. You will be responsible for overseeing the production of deliverables, managing and running complex enterprise projects, ensuring timely closeout of requirements and projects, providing timely status updates to the clients, and working closely with various technical and non-technical team members. Your Impact Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of a project and scope. Reviews deliverables prepared by the team before...

The role at KPMG in India encompasses various responsibilities related to Legal & Compliance services. As a part of the global network of professional firms providing Audit, Tax, and Advisory services, KPMG operates in 156 countries with 152,000 professionals. In India, KPMG was established in September 1993 and has offices in various cities across the country. The Legal & Compliance team at KPMG in India aims to assist companies and public sector bodies in mitigating risks, improving performance, and creating value. With the increasing regulatory requirements and the need for transparency in operations, stakeholders seek assurance beyond traditional number critiques. The Governance, Risk & ...

The Project Manager will collaborate with consultants and clients to implement Salesforce solutions. You will be responsible for supervising deliverables, managing complex enterprise projects, ensuring timely completion of requirements and projects, providing regular updates to clients, and closely coordinating with technical and non-technical team members. Your Impact You will create and adjust project work plans to meet evolving needs, identify required resources, assign responsibilities, manage day-to-day project operations and scope, review team deliverables before client submission, apply methodology and uphold project standards, prepare for engagement reviews and quality assurance proc...

You will be responsible for effectively managing teams, including tasks such as resource planning, career planning, performance management, and attrition management. Your role will involve coaching and helping develop team members to bridge knowledge gaps and address skill and will issues. Handling user/customer escalations and formulating actions to resolve any concerns will be a key aspect of your responsibilities. You will also take ownership of escalations until resolution is achieved. Regularly formulating and executing internal and external governance strategies will be part of your duties. Additionally, you will effectively handle client escalations and develop actions to address conc...

The Reconciliation Production Analyst role at Deutsche Bank, located in Pune, India, requires you to perform comparisons between different data sets to identify matches and mismatches based on predefined criteria. You will be responsible for reporting breaks to relevant owners, preparing and distributing break Management Information (MI) to management, and escalating mismatches as per pre-agreed criteria. As part of our flexible scheme, you will enjoy benefits such as a best-in-class leave policy, gender-neutral parental leaves, childcare assistance benefit, sponsorship for industry certifications, Employee Assistance Program, comprehensive insurance coverage, and health screening. Your key ...

As a professional services firm affiliated with KPMG International Limited, KPMG entities in India have been operating since August 1993. With offices located in major cities across India, including Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada, we cater to both national and international clients across various sectors. Our team of professionals leverages the global network of firms to provide industry-focused, technology-enabled services that reflect our deep understanding of local laws, regulations, markets, and competition. KPMG in India is a part of the global network of professional firms offering Au...