Clinical Excellence Executive

Location: Kurla, Mumbai

Working days: 6 Working days

About the Role:

We are looking for a driven and analytical Clinical Excellence Executive to support the implementation of clinical excellence initiatives across our network of clinics. Reporting to the Manager – Clinical Excellence, this role will focus on monitoring patient care delivery, supporting process adherence, analysing operational data, and collaborating with key stakeholders to drive continuous improvement in clinical outcomes. This is a field-intensive role and will require close coordination with doctors, clinic teams, product, and operations teams.

What You’ll Own:

1. Care Quality Monitoring & Issue Resolution

• Track adherence to clinical processes and patient care protocols across clinics.

• Identify and document deviations or quality issues affecting patient outcomes.

• Coordinate with clinic teams to ensure timely resolution and implementation of corrective actions.

2. Data Analysis & Performance Insights

• Collect and analyse operational and clinical data to identify trends, bottlenecks, and improvement areas.

• Prepare regular reports and dashboards to monitor process adherence, care quality, and outcome metrics.

• Support the Clinical Excellence Manager in deriving insights and recommending interventions.

3. Clinic Visits & Field Audits

• Conduct periodic audits of clinic processes, documentation, and systems usage.

• Engage with doctors and support teams to ensure on-ground compliance with protocols.

• Capture real-time observations and suggest improvements based on findings.

4. Product and Tool Support

• Support the adoption and optimal usage of internal tools like Doctor QI and new feature rollouts.

• Collect user feedback on tool usability and functionality for the product team.

• Assist in training clinic staff on updated workflows or digital tools.

What We’re Looking For:

Experience

• 1–2 years of experience in clinical operations, healthcare quality, audits, or process improvement

• Experience in a healthcare, diagnostics, or hospital setting is preferred.

• Freshers with strong internship or analytical exposure may also be considered.

Skills & Expertise

• Strong analytical and problem-solving skills; comfortable working with Excel, data tools, or dashboards

• Excellent documentation and organizational abilities.

• Good verbal and written communication to interact with doctors, operations staff, and product teams.

• Familiarity with clinical workflows or healthcare compliance is an advantage. Industry Knowledge

• Basic understanding of patient care delivery, clinic operations, and healthcare quality standards.

• Comfort with clinical terminology and eagerness to learn continuously.

Personal Attributes

• Ownership-driven, proactive, and detail-oriented.

• Comfortable with extensive fieldwork and clinic interactions.

• Curiosity to understand underlying problems and persistence to follow through on solutions.

• High accountability and integrity in handling clinical and operational data.

Education

• Bachelor’s degree in Life Sciences, Healthcare Management, Operations, or related field.

• Certifications or coursework in healthcare quality, clinical audits, or public health is a plus.

What You’ll Get:

• A front-row seat to how clinical excellence is driven in a high-performing healthcare network.

• Opportunities to engage with doctors, product teams, and operations leaders.

• Direct impact on patient outcomes and care quality through your work.

• A fast-learning environment with scope for growth into senior roles in clinical or operational excellence.

• A collaborative and mission-driven workplace where you can contribute meaningfully to transforming spine care in India.