Clinical Coordinator

Role Summary

The Clinic Coordinator is responsible for managing day-to-day clinic operations for the General Surgeon, ensuring smooth patient flow, accurate OPD collections, proper coordination between clinical and non-clinical teams, and compliance with organisational SOPs.

Key Responsibilities

1. OPD & Patient Management

• Coordinate patient appointments and manage daily OPD flow.
• Ensure 100% OPD fee collection as per company policy.
• Maintain accurate patient records and appointment details.
• Handle patient queries and provide clear information on consultation charges and processes.

2. Billing & Reconciliation

• Collect OPD fees through approved payment modes (cash/online).
• Perform daily/weekly reconciliation and submit reports as per SOP.
• Share OPD data with internal teams (Finance / PX / Category) within defined timelines.
• Ensure OPD collections are correctly reflected in systems and adjusted in AR, where applicable.

3. Doctor Coordination

• Coordinate with the General Surgeon regarding OPD schedules and patient flow.
• Ensure timely communication of OPD numbers, doctor sitting, and operational updates.
• Assist the doctor with administrative support during OPD hours.

4. Clinic Operations

• Ensure clinic infrastructure and equipment (OPD machine, headlight, drills, etc.) are functional.
• Coordinate with city/operations teams for maintenance and issue resolution.
• Ensure availability of required forms, scanners, and system access at the front desk.

5. SOP Compliance

• Follow and enforce OPD collection and reconciliation SOPs.
• Ensure clinic staff and front-desk personnel are trained on processes and app usage.
• Flag deviations or gaps to the City Manager / Operations Head immediately.

6. Reporting & Communication

• Share daily OPD reports with PX/MD teams as per defined timelines.
• Maintain WhatsApp/communication groups for smooth coordination with internal stakeholders.
• Escalate operational or financial issues promptly to avoid revenue leakage.

Key Skills & Competencies

• Strong coordination and communication skills.
• Basic knowledge of billing, OPD processes, and reconciliation.
• Proficiency in using mobile apps and basic MS Excel.
• Ability to handle patients professionally and empathetically.
• Attention to detail and process adherence.

Educational Qualification

• Graduate preferred (any discipline).
• Experience in healthcare/clinic operations is an added advantage.

Experience

1–3 years of experience in clinic coordination, front desk operations, or hospital administration preferred.