Clinical Coordinator

About Us

(You can explore more about us at www.lumafertility.com & https://lumafertility.com/press-release/ ) 

Job Role:

Key Responsibilities:

• Patient Liaison:

  Serve as the main point of contact for patients, addressing inquiries, providing support, and ensuring a compassionate experience throughout their treatment journey.

• Coordinate & Organise:

  Generate journey maps and calendars based on treatment plans. Facilitate, track and document completion of tests and diagnostic procedures

• Education & Guidance:

  Educate patients about IVF processes, treatment options, and any associated procedures; provide resources and information to empower patients in making informed decisions.

• Care Coordination:

  Collaborate with medical staff, specialists, and support services to coordinate appointments, tests, and treatments, ensuring a smooth workflow and timely patient care.

• Emotional Support:

  Offer empathetic support to patients and their families, acknowledging the emotional aspects of fertility treatment and providing referrals to counselling or support groups as needed.

• Follow-Up:

  Regularly check in with patients to monitor their progress, address concerns, and keep them informed of upcoming steps in their treatment plans.

• Feedback & Improvement:

  Gather patient feedback to identify areas for improvement in the patient experience and contribute to the development of clinic policies and procedures.

• Administrative Duties:

  Maintain accurate records of patient interactions, schedule appointments, and assist with insurance verification and billing inquiries.

Qualifications:

• A degree in BHMS or BAMS is mandatory

  . 
• An MBA in Healthcare would be preferred 
• Previous experience of 4 years or more in a patient-facing role, preferably in healthcare or fertility services.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with patients.
• Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks and prioritise effectively.
• Compassionate and empathetic nature, with a passion for women's health.
• Proficiency in electronic health record (EHR) systems and Microsoft Office Suite. 

Benefits:

• Competitive Salary and comprehensive benefits package.
• Opportunity to shape the future of healthtech and make a significant impact.
• Collaborative and supportive work environment that encourages innovation and growth.
• Professional development opportunities and career advancement prospects