Client Support Executive

About ShipDelight:

ShipDelight is a dynamic and innovative logistics technology company dedicated to revolutionizing the shipping and delivery experience. We leverage cutting-edge technology to provide seamless, efficient, and reliable logistics solutions for businesses of all sizes. We are committed to leveraging technology to deliver seamless, reliable, and cost-effective logistics solutions.

Job Summary:

We are looking for a dedicated and proactive person to join our Client Support & Client Experience team. This role is crucial for nurturing and growing our relationships with key clients, ensuring their complete satisfaction with ShipDelight's logistics tech and aggregator services. You will act as the primary point of contact, driving client success and identifying opportunities for mutual growth.

Key Responsibilities:

• Client Relationship Management:

  Serve as the primary point of contact for a portfolio of key accounts, building strong, long-lasting relationships and understanding their evolving logistics needs.

• Service Excellence & Problem Resolution:

  Proactively monitor client satisfaction, address concerns, and coordinate with internal operations, tech, and sales teams to resolve issues promptly, ensuring a seamless client experience.

• Account Growth & Strategy:

  Identify opportunities to expand ShipDelight's services within existing accounts, demonstrating the value of our logistics tech and aggregator solutions to drive client retention and revenue growth.

• Performance Monitoring & Reporting:

  Track key client performance metrics (KPIs, SLAs), provide regular business reviews, and present data-driven insights to clients to ensure their logistics goals are met.

Qualifications & Skills:

• 1–3 years of experience in client servicing, account management (preferably in logistics).
• Strong communication and relationship management skills.
• Ability to multitask and follow up consistently across teams.
• Proficiency in Excel/Google Sheets and CRM tools.
• Problem-solving mindset with customer-first thinking.