Client Success (Ultra)

Designation: Assistant Manager - Client Success

Office Location: Gurgaon

*Candidates from ad-tech / mar -tech industry will be preferred*

Position Description:

We are looking for a Client Success professional to foster strong relationships with our advertisers and drive exceptional results for them.

Primary Responsibilities:

• Client Relationship Management: Cultivate and nurture deep relationships with assigned advertisers, serving as their trusted advisor and advocate.
• Campaign Optimization: Collaborate closely with internal teams to analyze campaign performance, identify areas for improvement, and deliver actionable insights.
• Data-Driven Strategy: Leverage campaign data to provide expert analysis, reporting, and troubleshooting, informing future client strategies and ensuring optimal results.
• Goal Alignment: Understand clients' marketing objectives in depth, track key performance indicators, and measure success against defined metrics.
• Business Development: Identify opportunities for account growth and upselling, proactively seeking to expand the scope of client relationships and revenue generation.
• Subject Matter Expertise: Serve as the go-to expert for programmatic advertising, providing valuable guidance and support to clients.
• Client Communication: Conduct regular business reviews to discuss goals, product updates, and market trends, fostering open and transparent communication with clients.
• Product Feedback: Facilitate client product feature requests with the internal product team, ensuring that client needs are effectively communicated and addressed.

Required Skills:

• Experience: 3+ years of client success/account management/sales management experience in performance marketing, demonstrating a proven track record of success.
• Organization and Multitasking: Exceptional organizational skills and the ability to manage multiple responsibilities effectively, while maintaining a high level of attention to detail.
• Technical Proficiency: Experience in mobile and programmatic advertising is a plus, but a strong understanding of digital marketing principles is essential.
• Mindset: Open-mindedness, flexibility, positivity, and a curious approach to problem-solving.
• Business Acumen: Proven ability to drive revenue growth and achieve quarterly business goals, demonstrating a strong understanding of business metrics and KPIs.
• Communication: Excellent written and verbal communication skills, capable of effectively conveying complex information to clients and internal stakeholders.
• Teamwork: A collaborative spirit and adaptability to a growing company, working effectively with cross-functional teams to achieve shared objectives.
• Passion: A strong interest in online advertising and a drive for success, coupled with a passion for helping clients achieve their marketing goals.

Work Environment Details:

About Affle:

Affle is a global technology company with a proprietary consumer intelligence platform that delivers consumer engagement, acquisitions, and transactions through relevant Mobile Advertising. The platform aims to enhance returns on marketing investment through contextual mobile ads and also by reducing digital ad fraud. While Affl e's Consumer platform is used by online & offline companies for measurable mobile advertising, its Enterprise platform helps offline companies to go online through platform-based app development, enablement of O2O commerce, and through its customer data platform.

Affle India successfully completed its IPO in India on 08. Aug.2019 and now trades on the stock exchanges (BSE: 542752 & NSE:AFFLE). Affle Holdings is the Singapore-based promoter for Affl e India and its investors include Microsoft, Bennett Coleman &Company (BCCL) amongst others.

For more details: www.affle.com