Client Success Associate

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Coordinate with clients to understand their needs and expectations, providing tailored solutions and support. Develop strong client engagement strategies to foster long-term partnerships and drive business growth. Ensure seamless onboarding processes for new clients, setting them up for success from day one. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Responding in a timely manner to service issues and requests. Setting up new accounts / clients. Managing incoming calls and customer service inquiries. Identifying and assessing customers needs to achieve satisfaction. coordinating with IT project coordinator & development team.