Client Specialist

The role you will play is integral to our business, as you will be responsible for acquiring and managing large and mid-level accounts/clients within the NBFC and MFI sectors for our Insurance Broking business or Insurance Tech arm. Your tasks will include identifying new accounts, managing existing accounts to generate revenues, exploring cross-sell/up-sell opportunities, and maintaining positive client relationships. You will need to focus on client and product success management, requiring a deep understanding of developing and deepening business relationships to excel in a fast-paced, high-growth work environment. Your responsibilities will involve developing and managing a lead pipeline of potential clients, with a specific focus on the NBFC and MFI space. You will also support the deepening of existing client relationships through upselling and cross-selling opportunities. Additionally, you will be in charge of managing and mentoring a team to drive client acquisition. You will have ownership of client accounts from initial demo/pitches to documentation and commercial agreements, as well as managing the P&L of the accounts, including topline, margin, revenue, renewals, and pricing. Your role will also require you to structure profitable deals that align with both client and business visions, ensure successful onboarding of clients, and deliver as per SLAs and quality commitments. Staying updated on the competitor landscape through market research and analytics/dashboards will be essential. You will need to ensure high-quality deliverables within timelines and budgets through effective internal and external stakeholder management, collaborating across teams such as Sales, Tech, Digital Marketing, Product, Legal, Finance, and Operations. We are seeking a candidate with at least 10 years of experience in Business Development within the Insurance, Insurance Tech, Financial Services, NBFC, and MFI sector. Experience in Group Credit Life as a product is a mandatory requirement. The ideal candidate should have experience working with senior management and decision-makers both within the organization and for clients. Proficiency in P&L management, leading teams towards performance goals, and client interfacing is crucial. Excellent verbal and written communication skills, effective negotiation abilities, and a problem-solving approach are desired qualities. Being open to extensive travel is also a necessary aspect of this role.,