Client Servicing Manager

Roles and Responsibilities:

• Manage a portfolio of client accounts, serving as the main point of contact for all client communications
• Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs
• Collaborate with internal teams to ensure client satisfaction and drive revenue growth
• Monitor account performance and provide regular updates to clients on progress and results
• Identify opportunities for upselling and cross-selling additional products or services to clients
• Resolve any client issues or concerns in a timely and professional manner
• Stay up-to-date on industry trends and best practices in account management

• Reviewing day-to-day tasks for Ac Mgmt. team
• Ensuring all daily, weekly, monthly reports are sent out on time
• Handle all client escalations
• Conduct meetings with the team for smooth task distribution and cross-team collaborations
• Liaise with TLs during the project.
• Ensure good quality emails are sent and take steps to review and improve them with the team
• Ensure and review MOMs and their 24-hour turnaround time
• Ensure handovers and new recruitment upon transitions
• Liaise with Finance for payment related tasks and queries
• Present quarterly account report
• Liaise with BD; Create and review proposals; initiate renewals
• Conduct well organized project kickoff meetings
• Keep in touch with clients through courtesy meetings, calls
• Cross-sell and increase account value