Client Services Manager

We are looking for a proactive and detail-oriented Customer Success Manager to ensure our clients derive maximum value from our smart lock solutions. The ideal candidate will own the post-deployment relationship, ensure issues are addressed promptly, usage is optimized, and support processes are efficient and data-driven.

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Key Responsibilities

Customer Relationship & Satisfaction

• Ensure high levels of customer satisfaction by building strong, long-term client relationships.
• Act as the primary point of contact for all post-sale customer interactions.
• Proactively engage with clients to resolve issues, improve usage, and deliver value.

Client Communication & Reviews

• Schedule and conduct weekly review calls with clients to:
• Discuss product usage, improvement points, and open issues.
• Review usage and access reports and suggest optimization strategies.
• Identify opportunities to increase lock utilization and operational efficiency.

Issue Resolution & Support Coordination

• Collaborate with internal support teams to ensure timely issue resolution.
• Track all tickets and escalations to ensure SLAs and TATs are met.
• Follow up on root cause analyses and ensure corrective actions are implemented.

Reporting & Data Integrity

• Ensure all customer interactions, issues, and resolutions are properly documented in the system.
• Validate the accuracy of data being logged and reports being shared.
• Share actionable insights based on trends observed in customer usage patterns.

Proactive Value Addition

• Proactively suggest best practices and system/process improvements to clients.
• Identify training or onboarding needs and coordinate necessary support.
• Serve as the customer’s advocate within the company, ensuring their voice is heard.

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Qualifications & Skills

• Bachelor’s degree in Business, Engineering, or related field.
• 1–2 years of experience in a Customer Success or Client-Facing role.
• Excellent communication and interpersonal skills – must be confident on client calls.
• Strong problem-solving and analytical skills.
• Experience with CRM tools, dashboards, and reporting systems.
• Ability to manage multiple clients and priorities simultaneously.
• Knowledge of smart devices, telematics, GPS tracking, or IoT solutions is an added advantage.

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What We’re Looking For

• A proactive self-starter who takes ownership of customer happiness.
• Someone passionate about helping clients succeed and ready to go the extra mile.
• A team player who collaborates effectively across support, tech, and operations.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• client handling: 3 years (Required)
• Customer service: 2 years (Required)

Language:

• Hindi (Required)

Work Location: In person