Customer Success Manager

Job Description

We are looking for a proactive and detail-oriented Customer Success Manager to ensure our clients derive maximum value from our smart lock solutions. The ideal candidate will own the post-deployment relationship, ensure issues are addressed promptly, usage is optimized, and support processes are efficient and data-driven. ⸻ Key Responsibilities Customer Relationship & Satisfaction Ensure high levels of customer satisfaction by building strong, long-term client relationships. Act as the primary point of contact for all post-sale customer interactions. Proactively engage with clients to resolve issues, improve usage, and deliver value. Client Communication & Reviews Schedule and conduct weekly review calls with clients to: Discuss product usage, improvement points, and open issues. Review usage and access reports and suggest optimization strategies. Identify opportunities to increase lock utilization and operational efficiency. Issue Resolution & Support Coordination Collaborate with internal support teams to ensure timely issue resolution. Track all tickets and escalations to ensure SLAs and TATs are met. Follow up on root cause analyses and ensure corrective actions are implemented. Reporting & Data Integrity Ensure all customer interactions, issues, and resolutions are properly documented in the system. Validate the accuracy of data being logged and reports being shared. Share actionable insights based on trends observed in customer usage patterns. Proactive Value Addition Proactively suggest best practices and system/process improvements to clients. Identify training or onboarding needs and coordinate necessary support. Serve as the customer’s advocate within the company, ensuring their voice is heard. ⸻ Qualifications & Skills Bachelor’s degree in Business, Engineering, or related field. 1–2 years of experience in a Customer Success or Client-Facing role. Excellent communication and interpersonal skills – must be confident on client calls. Strong problem-solving and analytical skills. Experience with CRM tools, dashboards, and reporting systems. Ability to manage multiple clients and priorities simultaneously. Knowledge of smart devices, telematics, GPS tracking, or IoT solutions is an added advantage. ⸻ What We’re Looking For A proactive self-starter who takes ownership of customer happiness. Someone passionate about helping clients succeed and ready to go the extra mile. A team player who collaborates effectively across support, tech, and operations. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Experience: client handling: 2 years (Required) Customer service: 1 year (Required) Language: Hindi (Required) Work Location: In person Speak with the employer +91 9995799437