Client Service Manager

Job Title: Client Service Manager

Who We're Looking For

Your Role & Responsibilities

• Own and manage relationships across all key clients — ensuring satisfaction, retention, and revenue growth.
• Build and implement structured processes for smooth delivery, quality control, and cross-functional coordination.
• Drive upselling opportunities and contribute to client growth through consultative servicing and performance reviews.
• Collaborate with leadership and creative teams to build strategy, campaign roadmaps, and content calendars.
• Lead the preparation and delivery of high-impact pitch decks and business proposals.
• Mentor and manage a team of account managers — define goals, review performance, and support their growth.
• Act as the bridge between clients and internal teams — translating vision into briefs, and briefs into execution.
• Oversee day-to-day communication, timelines, issue resolution, and stakeholder updates.
• Contribute to overall agency growth and vision by aligning client needs with internal capabilities.
  

You’d Be a Great Fit If You

• Have 5–8 years of experience in client servicing, account management, or digital marketing — with at least 2 years in a leadership role.
• Have led mid to large-scale brand accounts in a digital or creative agency environment.
• Are obsessed with process and outcomes — and know how to create scalable systems for both.
• Have a strong understanding of brand, content, social media, and performance marketing.
• Can switch between high-level strategy and ground-level execution without skipping a beat.
• Are an empathetic leader, excellent communicator, and a problem-solver who thrives under pressure.
• Have experience building pitch decks, leading presentations, and winning client confidence.
  

Why Join Us?

• Supportive and collaborative team environment.
• We’re intentional about who we work with — both team and clients.
• Opportunity to work with international clients.
• Freedom to innovate and experiment where Ideas are valued and executed.
• Flexible work culture built on trust, ownership, and respect.