Client Service Manager

7 years

2 - 6 Lacs

Posted:11 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

As Client Service Manager you will supervise other client services representatives to ensure client satisfaction with the organization\’s product and service. Your job tasks will include directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints. You will also be responsible to allign business operations, provide product training to customers, discuss technical aspects about services, and oversee marketing campaigns.

Responsibilities

  • Preparing and implementing product plans as per market trends.
  • Participating in shareholder discussions to communicate status updates.
  • Reviewing system enhancements to improve client experience.
  • Maintaining documentation of user profiles and business cases.
  • Provide service & management for smooth deliveries of software.

Skills and Qualifications

  • Hands-on experience in developing PowerPoint presentations.
  • Conceptual knowledge of Google AdWords and Kenshoo programs.
  • 7+ years experience in client servicing/support functions in a software development company.
  • Strong documentation, communication, and team collaboration skills.
  • Excellent knowledge of customer service software (CRM & ticketing).
  • Good awareness of IT industry\’s latest technology trends.
  • Good working knowledge iterative development methodologies like Agile and related practices.
  • ITIL Certification (preferred).
Sanjay Singh

Sanjay Singh holds a Master’s degree in Computer Applications (MCA) from JNU University. Sanjay Singh is an experienced WordPress developer with over 6 years of experience. He specializes in PHP programming, HTML, CSS, and JavaScript, along with strong web development skills. Sanjay Singh has worked on a wide range of projects throughout his career, including small business websites and e-commerce platforms of varying sizes.In addition to her expertise in creating custom WordPress themes, Sanjay Singh regularly attends WordCamps and local meetups.

Job Category: Sales
Job Type: Full Time
Job Location: Gurgaon

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