Client Service Manager

Job Requirements:

• Serve as primary point of client contact and coordinate program delivery
• Provide input to develop corporate and business unit strategies for account
• In conjunction with senior management help set client expectations in a professional and effective manner
• Support day-to-day activities for the client program
• Manage client satisfaction and achievement of client specific KPI's
• Collaborate with other team members to resolve client issues, problems or concerns on a timely and cost-effective basis
• Proactively use business experience and skills to identify new opportunities to enhance or extend relationship with client by providing additional solutions or services
• Assist in management of program profitability and performance metrics to include budgeting, forecasting, monitoring actuals, pricing/packaging of new offerings, accounts receivable management, invoice preparation and service level agreements
• Suggest modifications to internal processes as needed for financial control
• Ability to work in a team environment and matrix organization and work remotely from team
• Help ensure that operational procedures are in place
• Participate in development and integration of technology solutions
• Serve as the client liaison for security to ensure appropriate customer access to client utilized systems and solution components
• Help establish high-level plans for software upgrades, migrations, and implementations

Qualifications:

• Experience managing large accounts in a service environment ideally in an outsourced solutions environment
• Ability to handle priority issues quickly and decisively
• Ability to analyze data, prepare reports, and participate in operations and quarterly business reviews.
• Strong capability to coordinate and build relationships with internal resource
• Strong attention to detail
• Outstanding organizational and follow up skills
• Ability to multi-task
• Highly flexible
• Ability to travel as needed
• Bachelor's degree in related field from a four-year college or university with two to three years related experience; or Equivalent combination of education and experience.
• Project management training or certification a plus
• Commercial, financial and client relationship management experience a plus