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Seven Consultancy
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Client Service Manager

Client Service Manager

Seven Consultancy

0 - 3 years

|

3 - 6 Lacs

mumbai maharashtra india

Posted:12 hours ago| Platform: Foundit logo

Apply

Skills Required

client relations management customer service client service protocols issue resolution team coaching records maintenance

Work Mode

On-site

Job Type

Full Time

Job Description

Interact with clients and build relationships with them while ensuring their needs are being met
Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes

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