Client Service Manager

Role & responsibilities

The Role Summary

The CSM is the primary link between our clients and our creative teams. You will manage a client portfolio, ensure projects (brochures, websites, video, etc.) meet goals, define scopes, drive client satisfaction, and identify growth opportunities.

Core Responsibilities

• Client Management:

  Build and maintain strong client relationships; serve as the main point of contact.

• Project Oversight:

  Define scopes, manage expectations, and coordinate with internal teams to ensure timely, high-quality project delivery.

• Communication:

  Clearly convey client needs and feedback to the creative teams and communicate status updates back to clients.

• Growth:

  Identify opportunities for upselling/cross-selling services and contribute to client strategy.

• Advocacy:

  Understand client business goals, particularly in Real Estate and digital marketing.

Preferred candidate profile

• 3+ years

  in Account Management or Client Service, ideally within an agency or design firm.
• Proven ability to manage client portfolios and drive retention.
• Excellent communication, presentation, and negotiation skills.
• Strong organizational and project management abilities.

• Familiarity with the Real Estate industry and digital marketing services is a strong asset.