Client Relationship Officer

Job Title: Client relationship officer
Location: Palarivattom, Kochi (Hybrid)
Experience: 0–1 year
Gender Preference: Female Candidates Only
Employment Type: Full-Time

About the Role

We are seeking a proactive and detail-oriented Client relationship officer to enhance our customer engagement and data management efforts. The ideal candidate will be responsible for maintaining the CRM system, generating insights, and supporting cross-functional teams with accurate and timely data.
This role is a great opportunity for fresh graduates who are enthusiastic about CRM tools, analytics, and customer relationship operations.

Key Responsibilities

• Maintain and update the CRM platform with accuracy and consistency.
• Analyze customer data to identify patterns, engagement levels, and improvement opportunities.
• Prepare periodic CRM performance reports with meaningful insights for decision-making.
• Collaborate with sales, marketing, and operations teams to improve CRM processes.
• Assist in creating dashboards, customer segments, and campaign tracking mechanisms.
• Conduct routine data audits to ensure CRM database hygiene and reliability.
• Address CRM-related queries and provide internal support to relevant teams.

Requirements

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or related fields.
• 0–1 year of experience in CRM operations, data analysis, or similar roles.
• Strong proficiency in MS Excel/Google Sheets; knowledge of SQL or BI tools (Power BI/Tableau) is an added advantage.
• Excellent analytical abilities with strong attention to detail.
• Good communication and teamwork skills.

Benefits

• Hybrid work model with remote work flexibility.
• Opportunity to work in a data-driven and fast-growing environment.
• Supportive and collaborative team culture.

Work Location: Hybrid (Palarivattom + Remote)
Job Type: Full-time

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Work from home

Work Location: Remote