Client Relationship Manager

Position Overview

Client Relationship Management sr. executive

Key Responsibilities

• Client Relationship Management

• Serve as the primary point of contact for key clients, addressing inquiries, resolving issues, and providing after-sales support.
• Build and nurture strong, long-term relationships with clients to ensure satisfaction and repeat business.
• Conduct regular check-ins with clients to understand evolving needs and market trends.

• Business Development Support

• Collaborate with the sales team to identify new business opportunities and upsell/cross-sell products.
• Provide product knowledge and recommendations tailored to client requirements.
• Assist in preparing proposals, quotations, and presentations for potential and existing clients.

• Industry & Product Expertise

• Maintain in-depth knowledge of imported furniture, including product specifications, materials, design trends, and global sourcing practices.
• Advise clients on furniture solutions that align with their preferences, budgets, and project requirements.
• Stay updated on international furniture trends and competitors offerings.

• Operational Coordination

• Liaise with internal teams (procurement, logistics, and warehouse) to ensure timely and accurate order fulfillment.
• Track orders, manage timelines, and communicate shipment/delivery updates to clients.
• Handle client complaints or issues related to product quality, shipping delays, or after-sales service.

• Reporting & Analysis

• Maintain client records, feedback, and transaction history using CRM tools.
• Prepare monthly reports on client engagement, sales performance, and satisfaction levels.
• Recommend strategies to improve client retention and experience.

Qualifications & Skills

• Bachelor’s degree in

  Business Administration, Marketing, International Trade, or a related field

  .
• Minimum

  2–5 years of experience

  in client relationship management, preferably in the

  furniture, interior design, or home dcor industry

  .
• Strong knowledge of

  furniture types, designs, materials, and sourcing practices

  .
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple clients and prioritize under tight deadlines.
• Proficiency in CRM software, MS Office Suite, and basic ERP systems.
• Strong problem-solving skills and a customer-first mindset.
• Fluency in English (additional languages are an advantage).