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Client Relationship Manager

Client Relationship Manager

TECEZE

5 - 9 years

0 Lacs

chennai tamil nadu

Posted:2 days ago| Platform: Shine logo

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Skills Required

client relationship management key account management client satisfaction financial risk management crm management stakeholder management negotiation skills interpersonal skills enterprise accounts management account farming revenue growth financial ownership crosssell upsell pl management billing management kpi tracking client escalation handling client site visits client events management business performance reporting travel for client meetings

Work Mode

On-site

Job Type

Full Time

Job Description

As a Client Relationship Manager / Key Account Manager in the Customer Success department based in Chennai, you will play a crucial role in managing strategic enterprise accounts to drive profitable growth. With over 5 years of experience in this field, you will be the primary point of contact for key clients, ensuring their satisfaction, loyalty, and retention. Your responsibilities will include building deep client relationships through consistent communication, understanding client business goals, identifying revenue opportunities, and presenting tailored solutions aligned with client needs. You will be expected to meet and exceed revenue targets, manage full P&L responsibility for your accounts, and collaborate with internal teams to resolve billing discrepancies and optimize account financial health. Regular client visits, structured monthly reviews, and proactive resolution of client escalations will be essential aspects of your role. You will also represent the organization in various forums and events, fostering relationships with key stakeholders across client organizations. Maintaining up-to-date CRM entries, providing periodic reports to leadership, and ensuring client satisfaction scores are among the key performance indicators you will be evaluated on. To be successful in this position, you should have a proven track record in client relationship management, key account management, or enterprise sales, along with a degree in Business, Marketing, or related field. Strong communication, negotiation, and interpersonal skills, as well as the willingness to travel for client meetings, are also crucial requirements for this role.,

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Client Relationship Manager