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15.0 - 20.0 years
0 Lacs
ahmedabad, gujarat
On-site
You are an accomplished leader responsible for heading the Gujarat operations, with a primary focus on driving sales growth, client acquisition, and P&L management. Your role is crucial in ensuring revenue generation, profitability, and regional market expansion while maintaining operational excellence. By playing a pivotal role in the company's growth and achieving sustainable business results, you contribute significantly to enhancing market value. With 15 to 20 years of experience in overseeing and managing facility management services across multiple sites, you excel in strategic planning, service delivery, budgeting, team leadership, client relationship management, compliance, and operational excellence. Your expertise lies in driving operational efficiency and ensuring client satisfaction while adhering to quality service standards. As the State Head, you will: - Lead overall business performance in the Gujarat region, taking full accountability for revenue, profitability, and cost control. - Develop and execute region-specific strategies aligned with organizational growth targets. - Identify and capitalize on new business opportunities to expand market share. - Maintain strong relationships with key clients, act as the senior escalation point, and ensure client satisfaction. - Drive account farming initiatives to expand services within existing clients and enhance contract value. - Collaborate with the business development team to acquire new clients, convert leads into long-term contracts, and support site due diligence, proposal creation, client presentations, and negotiations. - Oversee high-quality service delivery, ensure adherence to SLAs, SOPs, and statutory norms, and promote operational discipline and safety culture. - Lead and develop a regional team, coordinate with internal departments and external vendors to enable smooth operations and people management. Your educational background includes a Bachelor's degree in Facility Management/hotel management, Business Administration, and a Master's degree (preferred). You possess a minimum of 15 years of experience in facility management or client-centric service industries, with at least 5 years in a leadership role managing multiple sites or regions. Your skills and competencies encompass strong leadership and people management skills, in-depth knowledge of facility management operations, maintenance, soft and technical services, client-focused problem-solving abilities, familiarity with regulatory compliance and industry standards, and proficiency in facility management systems and MS Office tools.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Client Relationship Manager / Key Account Manager in the Customer Success department based in Chennai, you will play a crucial role in managing strategic enterprise accounts to drive profitable growth. With over 5 years of experience in this field, you will be the primary point of contact for key clients, ensuring their satisfaction, loyalty, and retention. Your responsibilities will include building deep client relationships through consistent communication, understanding client business goals, identifying revenue opportunities, and presenting tailored solutions aligned with client needs. You will be expected to meet and exceed revenue targets, manage full P&L responsibility for your accounts, and collaborate with internal teams to resolve billing discrepancies and optimize account financial health. Regular client visits, structured monthly reviews, and proactive resolution of client escalations will be essential aspects of your role. You will also represent the organization in various forums and events, fostering relationships with key stakeholders across client organizations. Maintaining up-to-date CRM entries, providing periodic reports to leadership, and ensuring client satisfaction scores are among the key performance indicators you will be evaluated on. To be successful in this position, you should have a proven track record in client relationship management, key account management, or enterprise sales, along with a degree in Business, Marketing, or related field. Strong communication, negotiation, and interpersonal skills, as well as the willingness to travel for client meetings, are also crucial requirements for this role.,
Posted 1 month ago
8.0 - 13.0 years
35 - 45 Lacs
Bengaluru
Work from Office
Identify, develop, and expand business opportunities by building a strong customer base of end-users; manage key accounts and strengthen existing relationships.
Posted 3 months ago
8.0 - 13.0 years
35 - 45 Lacs
Gurugram
Work from Office
Identify, develop, and expand business opportunities by building a strong customer base of end-users; manage key accounts and strengthen existing relationships.
Posted 3 months ago
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