Client Relationship Manager – IT Recruitment

Job Title

Location

Experience

Notice Period

About the Role

Client Relationship Manager with a strong background in IT staffing or recruitment services

Key Responsibilities

• Build and maintain strong, long-term relationships with IT clients to drive satisfaction and retention.
• Serve as the

  primary point of contact

  for assigned clients, ensuring timely communication and problem resolution.
• Understand client hiring needs, project demands, and staffing requirements to deliver tailored solutions.
• Collaborate with internal

  recruitment teams

  to ensure quality and timely candidate submissions and placements.
• Drive

  account growth

  through farming activities, identifying new business opportunities within existing clients.
• Manage client expectations, contract terms,

  billing/invoicing

  , and support compliance with SLAs.
• Work with internal stakeholders (Sales, Delivery, Finance) to ensure successful onboarding, project execution, and closure.
• Maintain documentation including SoWs, trackers, reports, and dashboards for account performance.
• Negotiate terms and pricing in alignment with internal policies and market standards.

Must-Have Skills & Experience

• 3–5 years of experience in

  Client Relationship Management

  within the

  IT staffing or recruitment industry

  .
• Hands-on knowledge of the

  end-to-end recruitment lifecycle

  and staffing delivery process.
• Strong interpersonal and communication skills to interact with clients and internal teams effectively.
• Proven experience with

  contract management

  ,

  negotiation

  , and

  billing/invoicing processes

  .
• Ability to multitask and manage several client accounts/projects simultaneously.
• Familiarity with

  collaboration platforms

  (e.g., Slack, Teams, Trello, etc.).
• Strong problem-solving skills and a proactive, solution-oriented approach.
• Basic understanding of

  Agile methodologies

  and

  software development lifecycle (SDLC)

  is a plus.

Education

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• An MBA or postgraduate qualification is a plus but not mandatory.

Why Join Us?

• Work with high-profile clients in the IT services sector.
• Opportunity to grow within a fast-paced, client-focused organization.
• Competitive salary with performance-based incentives.

If you have relevant experience in IT client management and are ready to join immediately, we’d love to hear from you.