Client Relationship Manager

THE INDIVIUDAL SHOULD HAVE A BACKGROUND OR KNOWLEDGE OF INTERIOR DESIGNING / ARCHITECTURE INDO FUSION INTERIORS is a creative design studio based in New Delhi, specializing in interior designing and manufacturing of all interior products. Our in house manufacturing unit helps in providing all interior solutions like modular kitchen, wardrobe and furniture under one roof. Role of a Client Relationship Manager To act as the primary point of contact for clients, ensuring their needs are met, problems are resolved efficiently, and opportunities for business growth are identified and pursued. Key Responsibilities 1. Client Relationship Management Serve as the main liaison between the company and its clients. Develop and maintain long-term relationships with key clients. Schedule regular check-ins, updates, and meetings to strengthen the partnership. 2. Client Support and Issue Resolution Address client inquiries, concerns, or complaints promptly and professionally. Coordinate with internal departments to resolve issues effectively. 3. Business Development Identify upselling or cross-selling opportunities based on client needs. Assist the sales team in acquiring new clients or expanding existing accounts. Track client satisfaction and loyalty metrics (e.g., NPS, retention rates). 4. Project Coordination Ensure that client expectations are aligned with project deliverables. Monitor timelines, milestones, and deliverables in coordination with project teams. 5. Reporting and Feedback Maintain detailed records of client interactions, needs, and preferences. Prepare reports and present data on client activity, satisfaction, and service performance. Collect feedback to inform service or product improvements. Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: client handling: 2 years (Preferred) Work Location: In person