Client Relationship Manager

Company Overview

Damsun India Pvt. Ltd., specialised & an established name in the Indian market for its unparalleled contribution in the Doors, Windows, Facade & Outdoor Furniture segment. Our story began in early 2002. After decades of hard work, professionalism and perseverance, Damsun has expanded its footprints in the upper northern part of India in the fenestration industry with brand name WINDA & LUMANI along with pan India showroom network in Outdoor Furniture Industry with brand name GEBE.

Job Summary

The CRM Head will be responsible for managing customer relationships, improving customer experience, ensuring effective CRM processes, and overseeing timely follow-up and collection of customer payments.

Key Responsibilities

· Develop and implement CRM strategies aligned with organizational goals

· Lead and manage the CRM and project coordination team

· Act as the primary point of contact for customers regarding communication and updates

· Track, monitor, and regularly update customers on project status, timelines, and milestones

· Coordinate and manage the project management team to ensure delivery as per committed schedules

· Identify risks, delays, or bottlenecks in projects and escalate proactively

· Ensure smooth handover from Sales to Projects and CRM teams

· Follow up with customers for outstanding payments as per agreed milestones

· Coordinate with Accounts for invoicing, collections, and reconciliation

· Track payment commitments and ensure timely realization

· Handle customer concerns, escalations, and change requests professionally

· Prepare and present MIS reports covering CRM, project status, and payment follow-ups

· Establish SOPs for CRM, project tracking, customer communication, and collections

· Ensure data accuracy in CRM and project management systems

Required Skills & Competencies

• Strong knowledge of CRM tools and customer data management
• Experience in payment follow-ups and coordination with accounts teams
• Excellent communication, negotiation, and persuasion skills
• Strong leadership and team management abilities
• Analytical mindset with attention to detail
• Ability to handle escalations and difficult customer conversations
• Strong coordination and follow-up skills

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, or related field
• MBA preferred

• 8–12 years

  of experience in CRM / Customer Service / Collections coordination

• 3–5 years

  of experience in a leadership or team management role