Client Relationship Manager

Role Summary

Responsible for sales administration, customer communication, and regulatory compliance include

documentation, managing payment schedules, coordinating with banks, meeting project targets,

and resolving customer issues and registration.

Job Requirements

1. Operations

• Monitoring daily sales applications for assigned project and ensure KYC documents
• are maintained as per process.
• Ensure validation of applications received as per KYC/ Total Cost of unit with 100%
• accuracy & data is keyed in master sheet of the respective projects.
• Enusre the project AOS, TPT & Bank Documents, Demand letters & Other Bank
• documents are prepared for each customer.
• Coordinating with bankers for documentation and payment disbursements,
• executing APFs for new banks.
• Monitoring collections as per the targets & ensure 100% targets are achieved on
• monthly basis.
• Respond and address customer queries (1st Level Escalations).
• Coordinate with banks and customers & ensure the payments are received as per the demand letter.
• Ensure to maintain health ratio of collections and the total outstanding amount is
• collected at regular intervals
• Co-ordinate with sales team to seek clarifications & updates.
• Coordinate with collection executive & document writer for booking a slot for registration & complete registration on given date.
• Registration sale deed preparation and get it vetted with the concerned.
• Prepare Full & Final Settlements & get it to audited, once audit is complete hand
• over to accounts team for settlements & corpus fund transfers to the society.
• Extendeding the support to the liaison team in formation of society & help in documentation.
• Perodic review of overdue amount of more than 30+ & 60+ days & ensure it is collected on immediate basis.
• Monthly MIS meeting with Exceutive Vice president.

2. Customer Relationship

• Maintaining all customers relationships to ensure Aparna is a priority customer.
• Prepare & share the handover letter & NOC to the customer.
• Responsible for complete project settlements in coordination with accounts team.
• Responsible for retaining the customers in dilemma of cancellation.
• Drive change by implementing new systems while ensuring existing work is not hampered.
• Bring in best practices into Customer Care from industry and help Aparna become a leader in customer centricity.

Educational Qualification & Skills:

• MBA with a specialization in Finance or Equivalent to Post Graduation
• 8 - 10 years of experience in customer handling role or collections.
• Customer Communication (Communication in English,Telugu and Hindi Prefered)
• Knowledge on customer service principles and practices
• Excellent listening skills
• Attention to details
• Great negotiation and problem-solving skills
• Team work and ability to work under pressure
• Knowledge on Microsoft office
• Experience in analysing the data
• Strong aptitude