Client Relationship Manager

CRM Executive role at Apeejay Business Centre – Gurugram:

Location: Apeejay Business Centre, Signature Tower 3, 2nd Floor, Tower C, Sector 15 – II, NH – 8, Gurugram
Gender: Male / Female
Salary: ₹25,000 – ₹28,000 per month
Employment Type: Full-time

About Us

Apeejay Business Centre (ABC) is a leading provider of premium co-working and serviced office spaces, offering a blend of professionalism, convenience, and comfort for modern businesses. We are currently seeking a dynamic and proactive CRM Executive to join our Gurugram Centre and drive client engagement and satisfaction.

Job Summary

As a CRM Executive, you will be responsible for managing client relationships, optimizing CRM tools, and enhancing customer engagement to support the growth of our business center. You will ensure seamless client experiences, support cross-functional collaboration, and use data-driven insights to improve retention and generate new business opportunities.

Key Responsibilities

Client Relationship Management

• Develop and implement strategies to build and maintain strong client relationships.
• Proactively engage with clients to understand their needs and address concerns.
• Handle client queries, complaints, and issues with professionalism and promptness.
• Execute loyalty programs and personalized communication plans to improve client retention.

CRM System Management

• Maintain and update accurate client data within the CRM system.
• Ensure data integrity and system efficiency.
• Provide training and support to other CRM users as needed.

Marketing & Campaign Coordination

• Collaborate with sales and marketing teams to develop and execute targeted campaigns.
• Assist in implementing promotional activities aligned with business goals.

Data Analysis & Reporting

• Analyze customer data to identify trends, leads, and growth opportunities.
• Generate reports for internal stakeholders and suggest actionable insights.

Cross-functional Collaboration

• Work closely with customer service, operations, and sales teams to ensure consistent client experiences.
• Facilitate smooth communication and support across departments.

Required Skills & Qualifications

• Graduate in any discipline
• 1–3 years of experience in CRM, customer engagement, or a similar client-facing role.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational abilities.
• Customer-focused mindset with a passion for delivering quality service.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person