CRM Executive role at Apeejay Business Centre – Gurugram : Location: Apeejay Business Centre, Signature Tower 3, 2nd Floor, Tower C, Sector 15 – II, NH – 8, Gurugram Gender: Male / Female Salary: ₹25,000 – ₹28,000 per month Employment Type: Full-time About Us Apeejay Business Centre (ABC) is a leading provider of premium co-working and serviced office spaces, offering a blend of professionalism, convenience, and comfort for modern businesses. We are currently seeking a dynamic and proactive CRM Executive to join our Gurugram Centre and drive client engagement and satisfaction. Job Summary As a CRM Executive , you will be responsible for managing client relationships, optimizing CRM tools, and enhancing customer engagement to support the growth of our business center. You will ensure seamless client experiences, support cross-functional collaboration, and use data-driven insights to improve retention and generate new business opportunities. Key Responsibilities Client Relationship Management Develop and implement strategies to build and maintain strong client relationships. Proactively engage with clients to understand their needs and address concerns. Handle client queries, complaints, and issues with professionalism and promptness. Execute loyalty programs and personalized communication plans to improve client retention. CRM System Management Maintain and update accurate client data within the CRM system. Ensure data integrity and system efficiency. Provide training and support to other CRM users as needed. Marketing & Campaign Coordination Collaborate with sales and marketing teams to develop and execute targeted campaigns. Assist in implementing promotional activities aligned with business goals. Data Analysis & Reporting Analyze customer data to identify trends, leads, and growth opportunities. Generate reports for internal stakeholders and suggest actionable insights. Cross-functional Collaboration Work closely with customer service, operations, and sales teams to ensure consistent client experiences. Facilitate smooth communication and support across departments. Required Skills & Qualifications Graduate in any discipline 1–3 years of experience in CRM, customer engagement, or a similar client-facing role. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Detail-oriented with strong organizational abilities. Customer-focused mindset with a passion for delivering quality service. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹28,000.00 per month Work Location: In person
As a CRM Executive at Apeejay Business Centre in Gurugram, you will play a pivotal role in managing client relationships, optimizing CRM tools, and enhancing customer engagement to support the growth of our business center. Your primary responsibilities will include developing and implementing strategies to build and maintain strong client relationships, proactively engaging with clients to understand their needs, and addressing their concerns with professionalism and promptness. Additionally, you will execute loyalty programs and personalized communication plans to improve client retention. In terms of CRM system management, you will be tasked with maintaining and updating accurate client data within the CRM system, ensuring data integrity and system efficiency, and providing training and support to other CRM users as needed. Collaboration with the sales and marketing teams to develop and execute targeted campaigns, as well as assisting in implementing promotional activities aligned with business goals, will also be a key aspect of your role. Your analytical skills will be put to use as you analyze customer data to identify trends, leads, and growth opportunities, and generate reports for internal stakeholders with actionable insights. Cross-functional collaboration will be essential as you work closely with customer service, operations, and sales teams to ensure consistent client experiences and facilitate smooth communication and support across departments. To excel in this role, you should be a graduate in any discipline with at least 3 years of experience in CRM, customer engagement, or a similar client-facing role. Strong analytical and problem-solving skills, excellent verbal and written communication skills, attention to detail, organizational abilities, and a customer-focused mindset are also essential qualities for success in this position. If you are passionate about delivering quality service and driving client engagement and satisfaction, and are looking for a full-time, permanent opportunity in Gurugram, we invite you to apply for the CRM Executive role at Apeejay Business Centre.,