Client Relationship Manager

Position Overview:

We are seeking a proactive and empathetic Client Relationship Manager to manage and enhance the experience of our existing clients. You will serve as the main point of contact for key accounts, ensuring satisfaction, engagement, retention, and long-term value generation.

Key Responsibilities:

• Build and maintain strong relationships with existing clients

• Act as the primary liaison between the client and internal teams

• Onboard new clients and ensure smooth transition

• Address client queries, resolve issues promptly, and ensure client satisfaction

• Monitor client engagement and usage metrics to identify risks and opportunities

• Regularly conduct check-ins, feedback sessions, and performance reviews with clients

• Upsell or cross-sell relevant offerings based on client needs and usage patterns

• Maintain accurate client records in CRM tools and track key relationship KPIs

• Collaborate with product and tech teams to advocate for client feature requests and improvements

Qualifications & Skills:

• Bachelors or Masters degree in Business, Marketing, or a related field

• 6-8 years of experience in client servicing, account management, or customer success (preferably in EdTech)

• Proven track record of meeting or exceeding revenue targets

• Strong presentation, negotiation, technology and branding skills

• Ability to engage with senior stakeholders and build long-term relationships

• Familiarity with CRM systems and sales analytics tools

• High level of initiative, adaptability, and ownership

Nice-to-Have:

• Knowledge of the education ecosystem and decision-making processes

• Existing network of institutional decision-makers is a strong plus