Client Relationship Executive

About the Role:

Key Responsibilities:

• Client Engagement: Act as the main point of contact for clients, understanding their needs and proactively managing their expectations to ensure satisfaction.
• Client Onboarding: Assist in onboarding new clients, guiding them through our processes, and helping them get the most out of our products/services.
• Relationship Building: Establish and maintain long-term relationships with clients to enhance retention, loyalty, and overall business growth.
• Issue Resolution: Address client inquiries, concerns, and issues promptly and professionally, ensuring timely resolution and maintaining positive client relationships.
• Service Delivery Monitoring: Ensure the timely and successful delivery of services to clients, working closely with internal teams to meet client needs.
• Client Feedback & Improvement: Collect client feedback to understand their needs and work with the internal team to enhance service offerings.
• Reporting & Documentation: Maintain accurate records of client interactions, transactions, and feedback for reporting purposes. Generate and present reports on client status, performance, and opportunities for improvement.
• Cross-Functional Collaboration: Collaborate with internal teams (sales, marketing, operations) to ensure the client’s needs are being met and to enhance service delivery.
• Up-Selling & Cross-Selling: Identify opportunities for additional services or products that can benefit the client, contributing to business growth.
• Travel Requirements: Travel to client locations and attend meetings, events, and conferences as needed (local and/or regional travel).

Mandatory Requirements:

• English Speaking Skills: Excellent verbal and written communication skills in English are essential to effectively manage client interactions and communicate across teams.
• Travel Requirement: This role involves mandatory travel for client visits, meetings, and other business-related events. Travel may be local (intra-state) or regional (interstate) depending on the client base.
• Educational Qualification: MBA Graduates in Marketing, Business Administration, or related fields.

Desired Skills & Qualifications:

• Educational Qualification: MBA (Freshers) in Marketing, Business Administration, or related fields.
• Client-Centric Approach: Passion for building strong client relationships and a commitment to providing exceptional service.
• Problem-Solving Ability: Capable of identifying challenges and providing practical, timely solutions for clients.
• Attention to Detail: Ability to manage multiple tasks and prioritize client needs efficiently.
• Organizational Skills: Strong ability to stay organized and handle client inquiries, meetings, and follow-ups.
• Team Player: Ability to work collaboratively with various teams to ensure smooth service delivery.
• Technical Proficiency: Familiarity with CRM software, Microsoft Office, and basic reporting tools is a plus.
• Preferred Candidates: Males, as this role has mandatory local and regional travelling requirements.