Client Relationship Associate

You will be joining our team as a Client Calling & Customer Relationship Executive, where your main responsibilities will involve managing client inquiries, nurturing leads, building strong customer relationships, and ensuring top-notch client service. Your excellent communication skills, customer-centric approach, and ability to efficiently handle multiple clients will be key in excelling in this role. Your tasks will include making outbound calls to potential and existing clients to introduce our interior design, structural design, and property consultation services. Additionally, you will follow up on leads, schedule appointments, and address client inquiries professionally. It will be crucial for you to maintain positive and lasting relationships with clients to guarantee their satisfaction and loyalty. Collaboration with the design and consultation teams will be essential to ensure a seamless delivery of services. Keeping accurate records of client interactions and updating CRM systems will also be part of your responsibilities. Furthermore, you will contribute to marketing efforts by promoting our services through various channels such as calls, emails, and social media. To excel in this role, you should possess excellent English communication skills (French proficiency is a bonus) and have previous experience in customer service, telecalling, or sales, preferably in industries like interior design, architecture, or real estate. Strong interpersonal skills, negotiation abilities, and the capacity to multitask and work independently are also essential. Proficiency in CRM software, MS Office, and email communication is required, along with a positive and customer-centric attitude. As part of our team, you will enjoy a competitive salary with performance-based incentives, the opportunity to work in a growing design and consultancy firm, professional development and training prospects, and a supportive and collaborative work environment. This is a full-time role with a day shift schedule, and additional benefits include performance bonuses and yearly bonuses. The work location is in person.,