Client Handling Manager

Client Handling Manager – US Shift (Night Shift, Fluent English)

Destino (CartMint.io)

Flexible BPO Solutions | Pay Per Day | No Advance

Night Shift (Indian Time):

US business hours (EST/PST)

Remote / Work from Home

Optional: Office base in [City], if applicable

SALARY: 25-30 K

Client Handling Manager

ensure excellent client experience

• Communicate daily with U.S. clients over email, Zoom/Google Meet, Slack, etc.
• Understand client requirements and translate them into internal SOPs and briefings for operations team
• Coordinate onboarding, agent assignments, reporting, and feedback cycles
• Troubleshoot client queries and ensure smooth service delivery
• Maintain CRM or tracking tools (e.g., Monday, Zoho, HubSpot)
• Send daily performance summaries and weekly feedback reports
• Build strong, long-term client relationships with a focus on transparency and trust
• Work with internal QA, training, and project teams to resolve issues quickly
  

• Excellent spoken and written

  English (neutral accent required)

• 2–4 years experience

  in BPO client management, account handling, or customer success — preferably with U.S. clients
• Strong interpersonal and communication skills
• Proficient in Google Suite, Microsoft Office, and Zoom
• Tech-friendly and quick to learn CRM, reporting, and workflow tools
• Ability to handle pressure, time-sensitive requests, and client expectations
  

• Experience in startups or flexible outsourcing setups
• Familiarity with U.S. business culture and time zones
• Knowledge of BPO service verticals like Customer Support, Back-Office, Trust & Safety
  

• Competitive monthly salary (based on experience) + performance bonuses
• Paid training and onboarding
• Opportunity to grow into Client Success Lead or Ops Head
• Work with a fast-growing, innovative BPO with global clients
• Remote work flexibility