Client Engagement Specialist

Job Description

ABOUT KELMAC GROUP Kelmac Group is an internationally accredited and CQI-IRCA-recognized provider of ISO training, auditing, and consulting services. Headquartered in Ireland, we have a proven track record of helping organizations across sectors achieve ISO certification, compliance, and operational excellence. We are currently scaling our presence in the USA market , with a strong focus on ISO training course sales. To support this expansion, we are seeking a highly motivated and confident Telesales Executive based in India to join our remote sales team. POSITION SUMMARY The Telesales Executive will play a critical role in driving sales and increasing course registrations for ISO training programs in the USA region. The candidate will be responsible for following up on cold and warm leads, generating new leads from limited information, identifying and speaking to the correct decision-makers, and promoting our training offerings over the phone. This is a target-driven role best suited for someone who is proactive, persuasive, and able to work independently with minimal supervision. This role demands fluent English communication skills , an understanding of American accents , and experience with B2B international telesales . KEY RESPONSIBILITIES Make outbound tele-sales calls to individuals and organizations in the USA who have been contacted via email or visited our website. Generate leads independently by identifying key personnel (e.g., training managers, quality managers, compliance heads) in companies where only general or company-level contact data is available. Conduct pre-sales qualification and determine client interest in ISO 9001, 14001, 27001, FSSC 22000, and other lead auditor/awareness training courses. Clearly and confidently explain course features, pricing, schedules, and how our trainings benefit the client’s professional and organizational goals. Handle sales objections tactfully and follow up persistently to close the sale or schedule a decision-making call. Maintain detailed records of calls, conversations, outcomes, and follow-up actions in the CRM. Prepare and share daily sales activity and performance reports with the reporting officer in Ireland. Join live daily check-in meetings for performance updates and briefings with the Sales Manager. WORKING HOURS 4-hour per day, Monday to Friday. Evening shift (IST) to align with standard USA working hours (9:30 PM to to 1:30 PM India Time). 100% remote, work-from-home position. TRAINING & ONBOARDING A comprehensive 1-week induction and training program will be provided, covering: Introduction to Kelmac Group, its mission, and client base Overview of ISO courses and certification types Sales objection handling CRM usage and reporting expectations Client communication etiquette and professionalism Understanding ISO-related terminology relevant to US organizations You will receive live training sessions , access to materials, and mentorship throughout your onboarding. REQUIRED QUALIFICATIONS: Minimum 1 year of telesales or outbound calling experience , preferably in international B2B or professional training sales Proven ability to generate leads independently and find the right contacts within target companies Excellent spoken and written English with a neutral accent and full comprehension of American speech patterns Ability to confidently converse with decision-makers and senior professionals in a corporate setting Strong listening, persuasion, and negotiation skills High level of personal discipline, punctuality, and ownership over daily tasks Basic knowledge of ISO standards or experience selling educational/certification services is preferred but not mandatory Familiarity with CRM systems (e.g., Salesforce). PERFORMANCE METRICS Number of calls made daily Number of qualified leads generated Number of registrations closed or advanced to the sales pipeline Timeliness and accuracy of daily reporting WHAT WE OFFER Flexible work-from-home setup Hands-on training and ongoing support Opportunity to work with a reputed international training provider Career growth opportunities based on performance Show more Show less