Client Delivery Manager

Job Title: Client Delivery Manager

Location:

Experience:

Key Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for all assigned clients.
  
• Ensure client satisfaction by addressing concerns, resolving issues, and maintaining positive engagement.
  
• Manage cross-functional client stakeholders to align project goals with business expectations.
  
• Ensure client needs and expectations are met consistently across all active engagements.
  

2. Program / Delivery Oversight

• Lead delivery teams in planning, execution, tracking, and monitoring of projects.
  
• Allocate and manage resources efficiently, ensuring optimal utilization of personnel, tools, and budgets.
  
• Ensure deliveries meet internal quality standards and compliance processes.
  
• Oversee project completion within agreed timelines, scope, and budget.
  
• Ensure all deliverables meet the client’s business objectives and contractual commitments.
  

3. Risk & Issue Management

• Identify, assess, and communicate project-related risks, issues, and dependencies.
  
• Develop actionable mitigation plans and ensure timely resolution.
  
• Maintain proactive risk governance throughout the project lifecycle.
  

4. Communication & Governance

• Provide consistent and transparent updates to internal and client stakeholders.
  
• Conduct regular client meetings to review delivery performance and gather feedback.
  
• Coordinate periodic governance reviews with senior executives from ShellKode and the client side.
  

5. Financial Management

• Ensure timely project funding and invoice processing.
  
• Track project financials to ensure delivery within or under approved budget.
  

6. Account Growth & Strategic Engagement

• Collaborate with account management and sales teams to enhance client engagement and long-term retention.
  
• Identify opportunities for service enhancement, business expansion, upsell, or cross-sell within client accounts.
  
• Support strategic planning for assigned accounts and contribute to establishing long-term partnerships.
  

Required Skills & Experience

Experience

• Minimum

  10 years

  in the

  Software/IT Services industry

  .
• Minimum

  2 years of Project/Program/Delivery Management

  in:

• Data Engineering

  ,

  AI/ML

  ,

  GenAI

  , or

  Cloud Engineering

  projects.
• Minimum

  2 years of experience in managing client relationships

  .

Delivery Management

• Proven expertise in project planning, execution, tracking, reporting, and budget control.
  
• Strong experience in

  metrics-driven delivery

  .
• Ability to manage multiple projects simultaneously in a fast-paced environment.
  
• Strong analytical and problem-solving skills.
  

Technical Knowledge

• Sound understanding of at least

  two

  of the following domains:

• Data Engineering

• AI/ML or GenAI

• Cloud Engineering

Leadership

• Ability to lead, motivate, and guide delivery teams toward project goals.
  
• Strong conflict management and negotiation skills.
  
• Ability to perform under pressure and drive team performance.
  

Communication & Stakeholder Management

• Exceptional verbal and written communication skills.
  
• Proven experience conducting governance reviews with clients and internal leadership.
  
• Ability to collaborate effectively with diverse stakeholders and executive teams.