Client Delivery Manager

Role Overview: You will be working as a Client Delivery Manager at SAP Enterprise Cloud Services (ECS) organization, responsible for providing cloud hosted infrastructure, technical & application managed services to SAP private cloud customers. Your main responsibility will be ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle. Key Responsibilities: - Own and grow the client engagement for SAP Enterprise Cloud Services, acting as the voice of the client within SAP. - Lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations. - Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools. - Setup proactive service plans and conduct regular service review meetings with clients on operational and strategic topics. - Act as an escalation point for delivery-related topics and ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders. - Identify top issues, define & execute service plan activities, and support commercial change request management in the client lifecycle. - Support the positioning of additional ECS offerings and contract renewal in alignment with SAP sales and presales teams. Qualifications Required: - Minimum 8+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis). - Fluency in English is mandatory. - Proven track record in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings. - Strong customer orientation with a focus on relationship-, expectation-, and de-escalation management. - Comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools. - Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio. - Ability to work effectively as a virtual member of a dynamic and dispersed team (remote). - SAP Basis, IT Service Management, Project Management, Cloud, Hyperscalers certification (AWS, Azure, GCP) is a plus. Additional Company Details: The ECS organization is a global organization with regional CDM teams located across 6 regions. The team values internal knowledge sharing, collaboration, and strives to make the ECS organization better every day. At SAP, innovation and collaboration are key to helping customers worldwide work more efficiently and use business insight effectively. Note: This JD does not contain any additional details of the company.,