Client Account Manager

About Maths.Engineering

Maths.Engineering is a digital learning platform transforming how engineering mathematics is taught across India. With step-by-step animated video content aligned to university syllabi, we make complex math concepts simple and engaging for students. Our platform is used by colleges and individual learners across the country, and we are expanding rapidly through B2B partnerships.

Role Overview

We are hiring a Client Account Manager to oversee onboarding, relationship management, and continued support for our institutional clients (engineering colleges). This role will be critical in ensuring smooth implementation, engagement, and client satisfaction post-onboarding.

Key Responsibilities

• Serve as the main point of contact for assigned college accounts after onboarding
• Coordinate with internal teams (tech, content, support) to ensure smooth implementation
• Schedule and conduct orientation sessions and training for faculty/students
• Track product usage and engagement across assigned institutions
• Share timely updates on new features, important questions, and exam-related content
• Collect feedback from faculty and students and relay insights to the product/content team
• Ensure high client satisfaction, retention, and renewal of B2B contracts

Qualifications

• Bachelor’s or Master’s degree (preferably in Engineering, Mathematics, or Business)
• Strong communication skills in English (spoken and written)
• Knowledge of Tamil or other regional languages is a plus
• 1–2 years of experience in client servicing, account management, or customer success
• Strong organizational and coordination skills
• Comfortable working in a dynamic startup environment
• Proficient with basic tools like Excel, Google Sheets, and presentation tools

What We Offer

• Competitive salary (based on experience)
• Opportunity to work with a fast-growing EdTech brand
• Dynamic and collaborative work culture
• Opportunity to grow with cross-functional exposure

Job Type: Full-time

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person