City Head

ABOUT SPINNY

Spinny is Indias most trusted full-stack platform for buying and selling cars - backed by marquee

investors including Tiger Global, Accel, Elevation Capital, ADQ and Westbridge Capital.

Our mission is simple but ambitious: to bring trust, transparency, and delight back into the used car buying experience. With operations across 80+ cities and over a million customers served, we're now entering our next phase of growthscaling our platform, deepening customer engagement, and expanding our product ecosystem to cut across the car ownership spectrum.

If youre driven by revenue growth, passionate about building and scaling high-performing sales teams, and motivated to own city-level P&L while driving market expansion, you’ll feel right at home!

ABOUT THE ROLE

As City Head, you will own the end-to-end P&L, strategy, and execution for Spinnys retail operations in your city. Youll lead large, cross-functional teams across sales, operations, and customer experience to deliver business growth, profitability, and customer delight. This role combines analytical rigour, strong execution, and team leadership - ideal for someone who thrives in fast-paced, entrepreneurial environments. Youll report directly to the Regional Business Head.

If youre passionate about scaling operations, leading high-performing teams, and driving business excellence, this is the opportunity to make a visible impact at one of Indias fastest-growing consumer brands.

KEY RESPONSIBILITIES

• Own the city P&L, driving growth, efficiency, and profitability.
• Lead and scale offline retail operations across city hubs and experience centres.
• Build and execute the city business roadmap, aligning with national priorities and local market realities.
• Drive customer acquisition, retention, and satisfaction through data-driven insights and operational excellence.
• Recruit, develop, and manage high-performing sales and customer experience teams.
• Implement city-level pilots and GTM initiatives for new customer activation and category expansion.
• Ensure process discipline, policy adherence, and quality assurance across all touchpoints.

REQUIREMENTS

• 4–8 years of experience across sales, operations, or strategy, ideally in FMCG, consumer tech, or other high-growth environments.
• Proven ability to lead and inspire large, diverse teams — creating a culture of ownership, accountability, and high performance.
• Strong business acumen with hands-on experience in managing P&L, driving operational excellence, and scaling business metrics.
• A hustler’s mindset - someone who thrives in ambiguity, is deeply goal-oriented, and approaches challenges with bias for action.
• High people motivation quotient - able to build trust, mentor teams, and rally people around ambitious city goals.
• B.Tech or MBA from a leading institution preferred.