Cisco Voice Specialist

Birlasoft

7 years

0 Lacs

pune maharashtra india

Posted:1 week ago| Platform:

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Skills Required

cisco timing support api training development communication voip design monitoring ip video mobility analyze sip documentation leadership compliance risk patch drive automation analytics governance data

Work Mode

Remote

Job Type

Full Time

Job Description

Role: Cisco Voice Specialist
Location: Open for both Bangalore and PuneShift Timing: US Hours - 6:30 PM to 3:30 AM (might change as per daylight saving)Interview: 2 roundsBudget – 22.5 LPA

Project Overview - Cisco Contact Center & Collaboration
Support Contact Center designs, services, API integrations, and coordination.
Deliver training and mentorship for voice and contact center platforms.
Function as primary trainer for internal/external partners.
Contractor’s Role:
Provides expert-level consultation and support across all phases of the project development cycle, focusing on Cisco Unified Communication and VoIP infrastructure. Collaborates with business and IT stakeholders to define complex requirements, design scalable solutions, and ensure timely, high-quality implementations. Requires deep technical expertise, strong analytical skills, and broad industry knowledge.
Experience Level:
Senior – 7+ years.
Qualifications:
BE or any bachelor’s degree with relevant experience.
Must have skills:
Effective communication, analytical, and critical thinking skills
Deep understanding of Cisco VoIP/UCCE and Contact Center environments.
Familiarity with Microsoft Office productivity tools
Experience in remote monitoring and managed enterprise environments.
Knowledge of telecommunication alternatives and industry trends
Nice to Haves:
Good written & Oral communication, Worked on Office 365 suites, ADO Etc.,
Tasks & responsibilities
Unified Communications & VoIP Infrastructure
Lead design and implementation of Cisco Unified Communication products.
Install, configure, and maintain voice infrastructure hardware/software.
Troubleshoot and optimize IP telephony, voice, video, and mobility solutions.
Analyze SIP headers and configure SBCs for header manipulation.
Provide Tier 1+/Tier 2 support for Cisco VoIP phones and platforms.
Maintain documentation, policies, and procedures for VoIP networks.
Contact Center & Collaboration
Support Contact Center designs, services, API integrations, and coordination.
Deliver training and mentorship for voice and contact center platforms.
Function as primary trainer for internal/external partners.
Technical Leadership & Project Management
Function as Project Leader when required.
Conduct customer assessments, build technical documentation.
Liaise across cross-functional teams for support and implementation.
Ensure compliance with ITSM processes (Risk, Change, Patch, etc.)
Drive automation and innovation to reduce manual efforts.
Carrier Services & Compliance
Manage voice platforms, carrier services, E911 compliance, toll-free numbers.
Oversee disaster recovery, analytics, documentation, and vendor management.
Governance & Security
Stay updated on emerging industry standards.
Ensure data protection compliance across systems.

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