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Cisco Voice Specialist

Cisco Voice Specialist

Birlasoft

7 years

0 Lacs

pune maharashtra india

Posted:2 days ago| Platform:

Apply

Skills Required

cisco timing collaboration support api training development communication voip design monitoring

Work Mode

Remote

Job Type

Full Time

Job Description

Area(s) of responsibility

Role:

Cisco Voice Specialist

Experience:

7+ years

Location:

Bangalore and Pune

Shift Timing:

US Hours - 6:30 PM to 3:30 AM

Project Overview

- Cisco Contact Center & Collaboration

Support Contact Center designs, services, API integrations, and coordination.
Deliver training and mentorship for voice and contact center platforms.
Function as primary trainer for internal/ external partners.

Provides expert-level consultation and support across all phases of the project development cycle, focusing on Cisco Unified Communication and VoIP infrastructure. Collaborates with business and IT stakeholders to define complex requirements, design scalable solutions, and ensure timely, high-quality implementations. Requires deep technical expertise, strong analytical skills, and broad industry knowledge.

Must Have Skills

Effective communication, analytical, and critical thinking skills
Deep understanding of Cisco VoIP/UCCE and Contact Center environments.
Familiarity with Microsoft Office productivity tools
Experience in remote monitoring and managed enterprise environments.
Knowledge of telecommunication alternatives and industry trends

Nice to Haves:

Good written & Oral communication, Worked on Office 365 suites, ADO Etc.

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Cisco Voice Specialist