Posted:1 day ago|
Platform:
Work from Office
Full Time
Cost Centre: KYC/Customer Information File
Effective Job Requisitions- Investigation and Updating account information
Job Posting Title Subject Matter Expert/ Senior Process Executive – (CIF)
Schedule: Any time between 4:00 PM IST to 6:00 AM IST
Designation: Subject Matter Expert/ Senior Process Executive
Essential Qualifications: Graduate / Postgraduate
Location: Pune/Chennai
Department: Operations – Banking & Financial Services
Reports To: Process Lead / Team Manager
Relevant Experience (In Years):
Graduate / Postgraduate with minimum 3+ years of experience in US Banking Industry and good academic profile in KYC
Job Summary:
The Executive will be responsible for handling and processing Customer Information Files (CIF) related to onboarding, updates, maintenance, and verification activities for US-based customers. The role requires high attention to detail, compliance adherence, and familiarity with Know Your Customer (KYC) and other banking regulatory frameworks.
Key Responsibilities:
Create, update, and maintain customer records in the CIF system based on documentation and internal policies.
Validate and verify customer data as per KYC and AML guidelines.
Perform quality control checks to ensure data accuracy and completeness.
Escalate discrepancies or suspicious customer profiles to relevant stakeholders per SOP.
Liaise with internal teams (e.g., Risk, Compliance, Customer Service) for resolution of queries and pending requests.
Maintain productivity and quality benchmarks as defined by the SLA.
Provide mentorship to new joiners and support their training during training/OJT phase.
Key Skills & Competencies:
Good understanding of US banking processes, especially related to CIF/KYC/AML.
Strong attention to detail and accuracy in data entry.
Analytical thinking with good problem-solving skills.
Proficiency in MS Office applications (especially Excel).
Good communication skills (verbal and written).
Ability to work in a team-oriented, deadline-driven environment.
Cognizant
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